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blahsoblah's avatar
blahsoblah
New Contributor
11 months ago

Touch ID not working on Mac

Unlocking 1Password via Touch ID on 16" M3 Max MacBook Pro with macOS Sonoma 14.5, does not work. I get "That didn't work Check your password and try again" or "Touch ID sensor currently not available" sometimes.

Things I have done so far:

Restarting the computer
Uninstalling 1password repeatedly, including deleting all files with "1password" or "agilebits" under ~/Library/
Switching to the beta channel
Deleting all fingerprints, disabling and re-enabling all Touch ID options under the macOS "Touch ID & Password" system settings
Disabling and enabling "Touch ID" under 1Password's "Security" settings tab.

Unlocking the device and all other applications with Touch ID works fine.

1Password Version: 1Password for Mac 8.10.38 81038013, on BETA channe
Extension Version: Not Provided
OS Version: 14.5
Browser: Not Provided

macos

14 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    10 months ago

    supergas6

    Thank you, if you haven't yet received a reply from my colleagues then let me know and I can get that chased for you. 🙂

    -Dave

  • supergas6's avatar
    supergas6
    New Contributor
    10 months ago

    I have the same issue and tried all the solutions I can find online without success. Diagnostics report sent.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 months ago

    Sageit

    I'm sorry that you're running into the same issue. I confirm that the team has received your diagnostics report and one of my colleagues will send you a reply over email as soon as possible. Please continue the conversation there.

    -Dave

    ref: JWN-45211-633

  • Sageit's avatar
    Sageit
    New Contributor
    11 months ago

    I've sent a diagnostic report, as requested in similar threads with same issue.

  • Sageit's avatar
    Sageit
    New Contributor
    11 months ago

    I'm having the same issue. I'll send an email with diagnostics.

  • Sageit's avatar
    Sageit
    New Contributor
    11 months ago

    Hello,
    My Mac's Touch ID is greyed out in OnePasssord, so it is not working at all. The Touch works with other items. How do I get help with this?

    1Password Version: 8.10.40
    Extension Version: 2.27.1
    OS Version: macOS Version 14.6.1 (23G93)
    Browser: Chrome, Firefox, Safari

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 months ago

    wdvn

    Thank you, I see that my colleagues have received your diagnostics report and have sent you a reply via email. Please continue the conversation there.

    -Dave

    ref: LMF-59197-381

  • wdvn's avatar
    wdvn
    New Contributor
    11 months ago

    Following the example of others, I'm sending an email with diagnostics

  • wdvn's avatar
    wdvn
    New Contributor
    11 months ago

    I am having a similar issue -- touch ID no longer works with the Mac or Safari. Mac 8.10.39; Safari extension 2.26.1 When I looked at the settings for 1Password/Security, I found that there was no option for touch ID under "unlock" -- just an optio for Apple Watch. Up until recently I have used touch ID reliably to open the app whether on my desktop or with Safari.