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Forum Discussion
Touch ID not working on mac
I seem to be having the same issue described in this post (https://1password.community/discussion/147312/touch-id-not-working-on-mac?utm_source=community-search&utm_medium=organic-search&utm_term=touch+id)
I'll attempt to use Touch ID to sign in but it will fail with the popup disappearing and a new message under the password field saying "Touch ID sensor is currently unavailable...". Touch ID is working fine in other applications.
I've tried:
- Quitting and reopening 1Password
- Restarting my computer
- Toggling Touch ID permissions for 1Password
1Password Version: 8.10.39
Extension Version: 2.27.1
OS Version: 14.3.1 (23D60)
Browser: Chrome
1 Reply
- 1P_Dave
Moderator
Hello forsythetony! 👋
I'm sorry for the late reply. Are you still unable to unlock 1Password using Touch ID? Can you update to the latest versions of both the desktop app and 1Password in the browser:
If you still run into issues after updating then let me know and I can help further. I look forward to hearing from you.
-Dave
