Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
System
10 months agoSuper Contributor
Touch ID not working
This discussion was created from comments split from: Activating Touch ID.
nauticalmac
10 months agoNew Contributor
I just migrated from an Intel Mac Book Pro to one of the new Mac minis (M4 chip). The Touch ID feature works fine for logging in / unlocking screen but the Touch ID option is greyed out in 1Password Settings->Security.
The 1Password Touch ID feature works fine on my Mac Book Air (M1) with the same model Magic Keyboard (external monitor). I have tried the usual fixes (restarting, turning on and off the Touch ID settings in System Settings->Touch ID & Password). After the migration I needed to download a new copy of 1Password (8.10.54). MacOS is 15.1.1 I'm wondering if 1Password does not recognize the combination of a non-laptop M-series computer with Magic Keyboard as being Touch ID capable. (This feature is the reason I bought the Magic (expensive) keyboard.)
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided