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Former Member
3 years ago

Touch ID on Macbook Pro not working after upgrade for 1P7 to 1P8

hi all, After upgrading from 1P7 to 1P8 (and changing my Mac user password do not recall what triggered it) the fingerprint unlock does not work anymore in 1P8. It does still work in unlocking my ...
macos
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1P_Dave
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3 years ago

@rudivandrunen

Thank you for the reply. The diagnostics report will contain a log of what happened when the app crashed even if the report is generated after restarting 1Password. And the Apple crash report should be helpful as well.

I see the email that you sent in and one of my colleagues will take a look and reply as soon as they can. 🙂

-Dave

ref: ACH-64379-139

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ID on Macbook Pro not working after upgrade for 1P7 to 1P8","id":"message:81605","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:81605","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:81605"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:81605"},"body@stripHtml({\"truncateLength\":200})":" hi all, \n\n After upgrading from 1P7 to 1P8 (and changing my Mac user password do not recall what triggered it) the fingerprint unlock does not work anymore in 1P8. It does still work in unlocking my ...","body@stringLength":"667","rawBody":"

hi all,

\n\n

After upgrading from 1P7 to 1P8 (and changing my Mac user password do not recall what triggered it) the fingerprint unlock does not work anymore in 1P8. It does still work in unlocking my mac-useraccount on my mac though. Have re-registered my finger, have turned off-on-off-on the fingerprint recognition in 1P8 which brought no relief. I do get a prompt for doing the finger excersise, in 1P8 and after doing that, it does not recognize my finger \"That didn't work Check your password and try again\"

\n\n
\n\n

1Password Version: 8.9.4
\nExtension Version: latest
\nOS Version: 12.5
\nBrowser:_ N/A

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hi all,

\n\n

After upgrading from 1P7 to 1P8 (and changing my Mac user password do not recall what triggered it) the fingerprint unlock does not work anymore in 1P8. It does still work in unlocking my mac-useraccount on my mac though. Have re-registered my finger, have turned off-on-off-on the fingerprint recognition in 1P8 which brought no relief. I do get a prompt for doing the finger excersise, in 1P8 and after doing that, it does not recognize my finger \"That didn't work Check your password and try again\"

\n\n
\n\n

1Password Version: 8.9.4
\nExtension Version: latest
\nOS Version: 12.5
\nBrowser:_ N/A

"},"Conversation:conversation:81605":{"__typename":"Conversation","id":"conversation:81605","solved":false,"topic":{"__ref":"ForumTopicMessage:message:81605"},"lastPostingActivityTime":"2022-11-03T15:27:23.000-07:00","lastPostTime":"2022-11-03T15:27:23.000-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:81605":{"__typename":"ModerationData","id":"moderation_data:81605","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:81605_1":{"__typename":"Revision","id":"revision:81605_1","lastEditTime":"2022-11-03T09:39:46.000-07:00"},"ForumReplyMessage:message:81611":{"__typename":"ForumReplyMessage","id":"message:81611","conversation":{"__ref":"Conversation:conversation:81605"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:81605/message:81611","revisionNum":1,"uid":81611,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Touch ID on Macbook Pro not working after upgrade for 1P7 to 1P8","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:81611"},"parent":{"__ref":"ForumTopicMessage:message:81605"},"body":"

@rudivandrunen

\n\n

Thank you for the reply. The diagnostics report will contain a log of what happened when the app crashed even if the report is generated after restarting 1Password. And the Apple crash report should be helpful as well.

\n\n

I see the email that you sent in and one of my colleagues will take a look and reply as soon as they can. 🙂

\n\n

-Dave

\n\n

ref: ACH-64379-139

","body@stringLength":"450","rawBody":"

@rudivandrunen

\n\n

Thank you for the reply. The diagnostics report will contain a log of what happened when the app crashed even if the report is generated after restarting 1Password. And the Apple crash report should be helpful as well.

\n\n

I see the email that you sent in and one of my colleagues will take a look and reply as soon as they can. 🙂

\n\n

-Dave

\n\n

ref: ACH-64379-139

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