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Forum Discussion
Former Member
2 years agoTouch ID Prompts Twice every time with Cmd+\ Hotkeys
Hello,
I recently moved from 1Password 7 on a non-touch-id mac to an M2 with Touch ID. Much like this discussion (https://1password.community/discussion/comment/697527), whenever I use the hotkey...
1P_Dave
Moderator
2 years agoHello @Rahvin! 👋
I'm sorry that you're being prompted for Touch ID twice, that definitely doesn't sound right. So that we can investigate further, can you please do the following:
- Update to macOS 14.1.1. Update macOS on Mac - Apple Support (CA)
- Restart your Mac.
- Reproduce the issue again.
- Generate a diagnostics report:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com
.
With your email please include:
- A link to this thread: https://1password.community/discussion/143245/touch-id-prompts-twice-every-time-with-cmd-hotkeys
- Your forum username:
Rahvin
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave