Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Touch ID unlock not working

This discussion was created from comments split from: Both touchID and apple-watch are being required to unlock.
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
2 years ago

buddyowens

I'm thinking we're having trouble determining if the sensor is availabile. Please use the following steps to create a diagnostic report.

  1. Open 1Password.
  2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
  3. Select Advanced.
  4. Select Send Diagnostics.
  5. Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

  • Your forum username: buddyowens
  • A link to this thread: https://1password.community/discussion/comment/714729/#Comment_714729

  • Note that your post puts me in mind that you're using a device in clamshell mode. Perhaps with a secondary keyboard can you elaborate on if that is the case and if the lid is closed etc. when you reply to the team.

  • Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!