Forum Discussion

Former Member's avatar
Former Member
3 years ago

Touch ID was working fine. Performed a reset on my iPad and now Touch ID doesn’t work.

It prompts me for Touch ID, then errs with “You must enter master password before using Touch ID”. Touch ID works everywhere else on iPad.

1Password Version: V8
Extension Version: Not Provided
OS Version: iOS 16
Browser:_ Not Provided
Referrer: forum-search:Touch ID

ios
  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @obbay1953:

    I see you've reached out to us via email as well about this. We're investigating a potential issue where Face ID or Touch ID may not behave as expected. To confirm, I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to your email conversation with us, and we'll be able to take a look and confirm.

    Jack

    ref: YNI-81895-298

  • Former Member's avatar
    Former Member
    3 years ago

    Update…the error I get after one attempt using Touch ID is below: