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Forum Discussion
TouchID not working + frequent password prompts in Safari extension
Hi 1Password,
I just installed 1Password on a new Mac, and I'm finding that I have to type my password to unlock the Safari extension multiple times per day (it doesn't even offer TouchID), and To...
1P_Dave
Moderator
ModeratorHello B9039! 👋
I'm sorry that you're unable to unlock 1Password using Touch ID. As a first step, try updating to 8.10.38 to see if there's an improvement: How to keep 1Password up to date
If you still see the issue after updating then, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147536/touchid-not-working-frequent-password-prompts-in-safari-extension
- Your forum username:
B9039 - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
