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Forum Discussion
bbharat
2 years agoNew Contributor
TouchID on mac stopped working
touchID on mac stopped working after adding a fingerprint. tried everything on prior threads like this one - https://1password.community/discussion/135021/touch-id-on-macbook-pro-not-working-after-up...
1P_Dave
Moderator
2 years agoHello bbharat! 👋
I'm sorry that Touch ID has stopped working with 1Password on your Mac. So that I can advise further on the specific situation that you're running into, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147373/touchid-on-mac-stopped-working
- Your forum username:
bbharat - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave