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Forum Discussion
TouchID requires password too often
I realize there are several discussions about this, but in order to provide something definitive, I did an experiment, keeping track of all results. I ensured 1Password was configured to require a pa...
1P_Dave
Moderator
ModeratorI'm sorry that you're still running into this issue. Have you tried to reset the app as you mentioned that you would try back in December? If you did try a reset and it hasn't helped then I'd like to ask you to create a new diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/135699/touchid-requires-password-too-often
- Your forum username:
LarryMcJ - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
