TouchID stopped working after adding new fingerprint

matheusbras

Thank you for sending in a diagnostics report. I see that my colleague has sent you a response, if you have any question please reply to their email.

To prevent duplication of efforts, I'm closing this thread.

-Dave

ref: MDD-83783-665

Thanks, Dave.

Here's the support ticket id: MDD-83783-665.

Hello matheusbras! 👋

I'm sorry that Touch ID isn't working with 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147334/touchid-stopped-working-after-adding-new-fingerprint
• Your forum username: matheusbras
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave