Forum Discussion

Former Member's avatar
Former Member
3 years ago

TouchID Trouble

TouchID Trouble


Hello,

Can anybody help?
I am having trouble using touch ID. 
I got the same message: "You need to enter your account password before
 you can use Touch ID."

I tried to delete the app,
I tried this "https://support.1password.com/touch-id-mac/#get-help"

etc.

What a waste of time! :-(

Thank you 1password,

1password 8.9.5
 iPhone, IOS 16.0.2

ios
  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @f123456789

    Sorry to hear about this problem. I'd like to ask you to create a diagnostics report from your iPhone:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    ⚠️ Don't post your diagnostics report here.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    — Grey