Forum Discussion

Former Member's avatar
Former Member
3 years ago

Trouble migrating from 1Password6 to 1Password7

I've been using a perpetual v6 license (started with v3), upgraded to v7 since Chrome integration broke. I set up a my.1Password.com account and installed the Mac app. I tried to import my old vault ...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @chadd:

This definitely isn't the experience we want you to have, and I'd like to apologize for the trouble you're running into.

To investigate the cause of this crash, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!