Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Trouble signing into Sony using a passkey

This discussion was created from comments split from: 1Password not working with Sony Account Login.
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

M4rk3

I'm sorry that you're running into trouble when signing into your Sony/Playstation account using a passkey. I don't have a Sony/Playstation account myself but one of my colleagues was able to sign in using a passkey earlier today. Can you confirm that iOS AutoFill is setup to work with 1Password on your iOS device:

  1. On the Home screen, tap Settings.
  2. Tap Passwords > Password Options.
  3. Turn on AutoFill Passwords and Passkeys.
  4. Select 1Password.
  5. De-select any other password manager.

Then try to sign in again using these two guides:

If that doesn't work then can you post a screenshot of what you see when you try to sign in using your passkey? Make sure that nothing sensitive is visible in the screenshot.

-Dave