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Forum Discussion
Trouble signing into Sony using a passkey
This discussion was created from comments split from: 1Password not working with Sony Account Login.
I kept messing around and I finally got it working. I removed my passkey from my Sony account and restarted my phone. After restarting I created a new passkey in my Sony account in Safari successfully. This wasn’t working prior to restarting. I tried to log back in and it was still giving me the behavior initially reported in this thread. I then went into Robinhood, which was also giving me issues prior to restating, and created a new passkey in their native app. The passkey saved fine, so I decided to logout and back in of Robinhood to test and it was successful with a passkey. I then went back to safari, opened a new tab to navigate to PlayStation.com, went to sign in, and after manually inputting my email address, I was prompted for a passkey, and it asked me to use 1Password for the passkey.
I’m not sure what exact step helped trigger things properly, but it seems like Safari wasn’t realizing there was a passkey available to use at first. Maybe it has to do with the plugin’s connection between safari and 1Password?
