Forum Discussion

Baz's avatar
Baz
Dedicated Contributor
2 years ago

Trouble unlocking 1P with password instead of Touch ID

Hi there,

This is a repeat of https://1password.community/discussion/135834/trouble-unlocking-1p-with-password-instead-of-touch-id. I see that the discussion was closed and changed to a personal support request.

"... when the Touch ID unlock dialog appears, I select "Use Account Password" – it opens the 1P master password prompt (with focus, so I can fill it in and unlock) – but it unnecessarily opens the Touch ID dialog again on top of it."

I have the same issue. It's annoying bug since the second prompt for the password doesn't get keyboard focus. Should I also open a support request or may we discuss it here?

1Password Version: 8.10.9
Extension Version: 2.13.0
OS Version: macOS 13.5
Browser: Safari

macos

3 Replies

  • Baz's avatar
    Baz
    Dedicated Contributor
    2 years ago

    Thanks Dave. It's so not a big deal (kind of at the level of an itchy nose, a few times a day). Thanks for letting me know it's being worked on.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello Baz! 👋

    I'm sorry for the inconvenience that the issue has caused. Our developers have an internal work item open to investigate and improve this behaviour in the future. I've added your report to the work item so that they're aware that this is affecting your workflow as well.

    Thank you for reporting the issue! 🙂

    -Dave

    ref: dev/core/core#13923