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bobh123's avatar
bobh123
New Contributor
5 months ago

Trouble using 1P for passkeys with Firefox

Hi. I have 1Password at home. I and my spouse use it with 2 iPhones, a Windows 10 PC and a Windows 10 laptop. All are up to date.  I just decided to start considering using passkeys. As a start, I thought I'd use 1P to set up and use a passkey with Amazon. Setting it up was easy, and 1P shows my Amazon account as having a passkey.

I tried signing into Amazon from the laptop using Firefox ver. 138.0. After entering my username I selected "passkey," and got this notification. 

The only option was to hit cancel. When I did that, I got this error message.

As I searched for answers, I saw some messages suggesting it may have something to do with Windows Hello. I don't use that, and Windows Hello was greyed out on the laptop. I figured out how to edit the registry to make Windows Hello not be greyed out, but I still don't want to use it and haven't implemented it.

For grins, I then tried signing onto Amazon with Chrome ver. 135.0.7049.115. I got this after selecting passkey:

I guess this was progress. I selected phone or tablet. A QR code was displayed on the monitor to scan. I then opened 1P, and I got into my Amazon account. Success!

But what's the problem with Firefox and Windows Security? Firefox isn't successful whether or not Windows Hello is greyed out or not. 

Thanks.

windows

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Hello bobh123​! 👋

    Thanks for reaching out. The prompts that you're seeing are coming from Windows and not 1Password. As a start, make sure that 1Password is installed in Firefox itself: Download 1Password for Firefox

    Next, make sure that 1Password is set as the default password manager in Firefox: 

    1. Open Firefox.
    2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
    3. Make sure that "Make 1Password the default password manager in this browser" is turned on.
    4. Click Autofill & save. 
    5. Make sure that "Offer to save and sign in with passkeys" is turned on.


    Then, try to save a passkey for Amazon again: Save and sign in with passkeys in your browser

    Let me know if you still see issues. 

    -Dave

    • bobh123's avatar
      bobh123
      New Contributor
      4 months ago

      Dave,

      Thanks for the ideas. I have, and had, the 1Password extension for Firefox. I couldn't find a specific 1Password for Firefox. I think you were referring to the extension. I opened the settings for the extension and they were as you suggest, but I turned them off and then back on. I just tried to sign on with the passkey, and this time it worked OK. So, for now, things seem to be working correctly. I'll get back to you if I still have problems in the future. Thanks.

      - Bob

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        3 months ago

        I'm sorry for the late reply and I'm happy that things are working now. 🙂

        -Dave