Trouble using 1P for passkeys with Firefox
Hi. I have 1Password at home. I and my spouse use it with 2 iPhones, a Windows 10 PC and a Windows 10 laptop. All are up to date. I just decided to start considering using passkeys. As a start, I thought I'd use 1P to set up and use a passkey with Amazon. Setting it up was easy, and 1P shows my Amazon account as having a passkey.
I tried signing into Amazon from the laptop using Firefox ver. 138.0. After entering my username I selected "passkey," and got this notification.
The only option was to hit cancel. When I did that, I got this error message.
As I searched for answers, I saw some messages suggesting it may have something to do with Windows Hello. I don't use that, and Windows Hello was greyed out on the laptop. I figured out how to edit the registry to make Windows Hello not be greyed out, but I still don't want to use it and haven't implemented it.
For grins, I then tried signing onto Amazon with Chrome ver. 135.0.7049.115. I got this after selecting passkey:
I guess this was progress. I selected phone or tablet. A QR code was displayed on the monitor to scan. I then opened 1P, and I got into my Amazon account. Success!
But what's the problem with Firefox and Windows Security? Firefox isn't successful whether or not Windows Hello is greyed out or not.
Thanks.