Forum Discussion

Former Member's avatar
Former Member
3 years ago

two accounts same email having problem with master password

I have the following accounts under this email address: 1 family account which was created 2 years ago with 500+ items 1 individual account which was created 4 years ago with 300+ items. Secret ...
macos
andrew_l_1P's avatar
andrew_l_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @BethHeffner,

Thanks for these details. Since this support community is a public forum, I recommend contacting us via email so we can investigate further. You can send an email to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here. This will help us connect our conversations. Thanks, looking forward to hearing from you!