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Former Member's avatar
Former Member
3 years ago

two accounts same email having problem with master password

I have the following accounts under this email address: 1 family account which was created 2 years ago with 500+ items 1 individual account which was created 4 years ago with 300+ items. Secret ...
macos
andrew_l_1P's avatar
andrew_l_1P
Icon for 1Password Team rank1Password Team
3 years ago

Thanks very much, @BethHeffner!

I can see you've already got a conversation going with my colleagues via email so I recommend continuing there. I'll close this thread to avoid any confusion. 🙂

ref: WVR-63125-524

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ideas and get expert advice on using 1Password on your own, with friends, or as a family.","title":"1Password at home","shortTitle":"1Password at 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accounts same email having problem with master password","id":"message:111245","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:111245"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:111245"},"body@stripHtml({\"truncateLength\":200})":" I have the following accounts under this email address: \n\n 1 family account which was created 2 years ago with 500+ items \n1 individual account which was created 4 years ago with 300+ items. Secret ...","body@stringLength":"754","rawBody":"

I have the following accounts under this email address:

\n\n

1 family account which was created 2 years ago with 500+ items
\n1 individual account which was created 4 years ago with 300+ items. Secret Key beginning with -***.
\nThe problem is both accounts have the same email address and so when I go to sign in with the beth Heffner account it takes me to the family account even with the secret key. In 1password the master password both accounts show the same master password. and because of the emails being the same I think that’s where the problem is. I can't get into the individual account

\n\n

[edit: Removed the portion of the Secret Key. Please remember that this is a public forum. -Moderator]

\n","kudosSumWeight":0,"postTime":"2023-02-16T19:22:45.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:111245_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":255},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I have the following accounts under this email address:

\n\n

1 family account which was created 2 years ago with 500+ items
\n1 individual account which was created 4 years ago with 300+ items. Secret Key beginning with -***.
\nThe problem is both accounts have the same email address and so when I go to sign in with the beth Heffner account it takes me to the family account even with the secret key. In 1password the master password both accounts show the same master password. and because of the emails being the same I think that’s where the problem is. I can't get into the individual account

\n\n

[edit: Removed the portion of the Secret Key. Please remember that this is a public forum. -Moderator]

"},"Conversation:conversation:111245":{"__typename":"Conversation","id":"conversation:111245","solved":false,"topic":{"__ref":"ForumTopicMessage:message:111245"},"lastPostingActivityTime":"2023-02-21T08:39:53.000-08:00","lastPostTime":"2023-02-21T08:39:53.000-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:111245":{"__typename":"ModerationData","id":"moderation_data:111245","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:111245_1":{"__typename":"Revision","id":"revision:111245_1","lastEditTime":"2023-02-16T19:22:45.000-08:00"},"ForumReplyMessage:message:111248":{"__typename":"ForumReplyMessage","id":"message:111248","conversation":{"__ref":"Conversation:conversation:111245"},"author":{"__ref":"User:user:16796"},"revisionNum":1,"uid":111248,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: two accounts same email having problem with master password","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:111248"},"parent":{"__ref":"ForumTopicMessage:message:111245"},"body":"

Thanks very much, @BethHeffner!

\n\n

I can see you've already got a conversation going with my colleagues via email so I recommend continuing there. I'll close this thread to avoid any confusion. 🙂

\n\n

ref: WVR-63125-524

","body@stringLength":"277","rawBody":"

Thanks very much, @BethHeffner!

\n\n

I can see you've already got a conversation going with my colleagues via email so I recommend continuing there. I'll close this thread to avoid any confusion. 🙂

\n\n

ref: WVR-63125-524

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