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Forum Discussion
Two factor authentication problem
Hey guys!
I'm having a weird problem when trying to activate 2FA on Twitch. The QR code doesn't appear. There's only a blank square with a refresh button in the center and a generic 'an error has...
ag_mike_d
1Password Team
1Password TeamGreat news, Darcorn! I'm happy to hear that helped!
Regarding Instagram, it sounds like you are referring to the Watchtower banner notifying you that 2fa is available. The Scan QR Code button on the banner works similarly to the button while editing an item and adding an OTP. You would need to have the QR code visible on account's webpage for the 1Password app to recognize and scan the code.
I just stepped through the process on my personal device, removed and re-added 2fa. I received the same message. It's the Instagram account noting they will only allow the addition of this feature through their app. When setting up 2fa through the app, it offers a code that you can copy/paste into the 1Password item's added OTP field. When you save the item, the 6-digit appears so you can copy/paste to the Instagram app to verify. I hope this helps!
