Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
drmcp
7 months agoNew Contributor
two factor login on Server with plesk is not working
instead of filling in all six digits of the OTP the extensions only fills in the last three digits
I hope this is a well known issue. But if you need, I can provide you with a test account on my server.
Regards, Dirk
1Password Version: 8.10.39
Extension Version: 2.27.1
OS Version: macOS 13.6.9
Browser: Safari
- 1P_Dave
Moderator
Thank you for posting the Support ID. I see that my colleagues have sent you a response and filed an internal work item with our development team. 🙂
-Dave
ref: dev/core/core#32157
- didjeeNew Contributor
I have the same problem since 1Password version 8.10.38. Every time only the last 3 digits of the verification code are filled in.
- 1P_Dave
Moderator
I'm sorry that 1Password isn't correctly filling the one-time password on your Plesk server. So that we can get this fixed, could you please send the page structure of the pagein question to our support team? Follow these steps:
- Open the website in question until you can see the one-time password field that you're referring to.
- Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.
Attach the resulting JSON file to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/147603/two-factor-login-on-server-with-plesk-is-not-working#latest
- Your forum username: username
- A link to the affected webpage.
- Please do not post the file here on the forum.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- drmcpNew Contributor
Support ID number: JGP-88657-485
- 1P_Tommy
Moderator
Thanks the information you submitted. It is here and with the correct team. Someone will be with you as soon as possible.
ref: JGP-88657-485
- didjeeNew Contributor
Support ticket ID: IAH-47555-464.
- VaultKeeperNew Contributor
1P_Dave, I am still experiencing this issue. Is there any update on this topic or is there a workaround?
- 1P_Dave
Moderator
Thanks for following up. The issue is still open in our developer's backlog and I don't have any news to share. I'm sorry for the inconvenience.
For the time being, copying and pasting your one-time password is the best workaround: Copy and fill passwords into apps that don't work with 1Password
-Dave