Forum Discussion

marces's avatar
marces
New Contributor
4 months ago
Solved

Ubuntu SystemAuthError

Hi,

first of all thanks for the great product, I've enjoyed 1PW for a long time and can only speak highly of it.

However currently I'm facing an issue on a clean Ubuntu install using the i3 WM. For some reason system authentication won't work. I've enabled it in the settings and am shown the option, but whenever I click it, nothing happens and a failed authentication is indicated. The log entries are as follows

INFO  2025-03-04T14:49:09.475+00:00 runtime-worker(ThreadId(24)) [1P:app/op-app/src/app/backend/lock_screen.rs:116] Sys auth status Ready
INFO  2025-03-04T14:49:10.461+00:00 runtime-worker(ThreadId(32)) [1P:app/op-app/src/app/backend/lock_screen.rs:88] System unlock is enabled: true
INFO  2025-03-04T14:49:10.462+00:00 runtime-worker(ThreadId(42)) [1P:foundation/op-system-auth/src/lib.rs:326] Biometry is available for 1 or more accounts
WARN  2025-03-04T14:49:10.474+00:00 runtime-worker(ThreadId(24)) [1P:data/op-data-cache/src/unlock.rs:99] System unlock failed: SystemAuthError(FailedSystemAuthenticationChallenge)
ERROR 2025-03-04T14:49:11.782+00:00 runtime-worker(ThreadId(32)) [1P:app/op-app/src/app/components/route_persister.rs:31] Could not get key from unlocked account!

I'm not using a fingerprint sensor and was hoping to have unlocking work using my system password, as I'm using multiple 1PW accounts with different master passwords, which gets annoying fast.

Thanks in advance!

linux
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SystemAuthError","id":"message:152568","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:152568","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:18900"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:152568"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:152568"},"body":"

Hi,

first of all thanks for the great product, I've enjoyed 1PW for a long time and can only speak highly of it.

However currently I'm facing an issue on a clean Ubuntu install using the i3 WM. For some reason system authentication won't work. I've enabled it in the settings and am shown the option, but whenever I click it, nothing happens and a failed authentication is indicated. The log entries are as follows

INFO  2025-03-04T14:49:09.475+00:00 runtime-worker(ThreadId(24)) [1P:app/op-app/src/app/backend/lock_screen.rs:116] Sys auth status Ready
INFO  2025-03-04T14:49:10.461+00:00 runtime-worker(ThreadId(32)) [1P:app/op-app/src/app/backend/lock_screen.rs:88] System unlock is enabled: true
INFO  2025-03-04T14:49:10.462+00:00 runtime-worker(ThreadId(42)) [1P:foundation/op-system-auth/src/lib.rs:326] Biometry is available for 1 or more accounts
WARN  2025-03-04T14:49:10.474+00:00 runtime-worker(ThreadId(24)) [1P:data/op-data-cache/src/unlock.rs:99] System unlock failed: SystemAuthError(FailedSystemAuthenticationChallenge)
ERROR 2025-03-04T14:49:11.782+00:00 runtime-worker(ThreadId(32)) [1P:app/op-app/src/app/components/route_persister.rs:31] Could not get key from unlocked account!

I'm not using a fingerprint sensor and was hoping to have unlocking work using my system password, as I'm using multiple 1PW accounts with different master passwords, which gets annoying fast.

Thanks in advance!

","body@stringLength":"1512","rawBody":"

Hi,

first of all thanks for the great product, I've enjoyed 1PW for a long time and can only speak highly of it.

However currently I'm facing an issue on a clean Ubuntu install using the i3 WM. For some reason system authentication won't work. I've enabled it in the settings and am shown the option, but whenever I click it, nothing happens and a failed authentication is indicated. The log entries are as follows

INFO  2025-03-04T14:49:09.475+00:00 runtime-worker(ThreadId(24)) [1P:app/op-app/src/app/backend/lock_screen.rs:116] Sys auth status Ready
INFO  2025-03-04T14:49:10.461+00:00 runtime-worker(ThreadId(32)) [1P:app/op-app/src/app/backend/lock_screen.rs:88] System unlock is enabled: true
INFO  2025-03-04T14:49:10.462+00:00 runtime-worker(ThreadId(42)) [1P:foundation/op-system-auth/src/lib.rs:326] Biometry is available for 1 or more accounts
WARN  2025-03-04T14:49:10.474+00:00 runtime-worker(ThreadId(24)) [1P:data/op-data-cache/src/unlock.rs:99] System unlock failed: SystemAuthError(FailedSystemAuthenticationChallenge)
ERROR 2025-03-04T14:49:11.782+00:00 runtime-worker(ThreadId(32)) [1P:app/op-app/src/app/components/route_persister.rs:31] Could not get key from unlocked account!

I'm not using a fingerprint sensor and was hoping to have unlocking work using my system password, as I'm using multiple 1PW accounts with different master passwords, which gets annoying fast.

Thanks in advance!

","kudosSumWeight":0,"postTime":"2025-03-04T07:01:12.529-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:linux","text":"linux","time":"2025-01-27T11:33:34.855-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:152568_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":47},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"...0:00 runtime-worker(ThreadId(32)) [1P:app/op-app/src/app/backend/lock_screen.rs:88] System unlock is enabled: true INFO  2025-03-04T14:49:10.462+00:00 runtime-worker(ThreadId(42)) 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Ubuntu SystemAuthError","moderationData":{"__ref":"ModerationData:moderation_data:152569"},"body":"

Testing it out in the default GNOME WM proved my suspicion that this was because of my i3 setup. So I did some additional searching and found the following Reddit post detailing how to auto start a graphical frontend for PolicityKit authentication in i3: https://askubuntu.com/questions/799125/authentication-agent-and-i3wm

Issue solved!

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marces 

\n

I'm happy that you were able to resolve the issue, thank you for sharing the solution with the community! 💙

\n

-Dave

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