Forum Discussion

alexvy86's avatar
alexvy86
New Contributor
1 month ago
Solved

UI is completely empty in 1Password for Windows

When I open 1Password the UI is completely empty/blank, I can only see the buttons to minimize/maximize/close. I even uninstalled and reinstalled the app and the issue is still there. I tried disabli...
windows
  • alexvy86's avatar
    alexvy86
    1 month ago

    The support folks recommended I reset the app (Settings -> Advanced  -> Reset 1Password) and login again, and that fixed the issue :). 

1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
1 month ago

Hi alexvy86​,

I'm sorry to hear that the main 1Password window is blank, (although the Settings window renders correctly), and reinstalling hasn't helped.

Just to double check, when you disabled hardware acceleration, did you fully quit and relaunch 1Password afterwards? You'll need to right-click the 1Password icon in the system tray and choose Quit, then reopen it. The change won’t take effect otherwise.

If that still doesn't help, I'd like to ask you to create and send in a 1Password diagnostics report so our team can investigate further:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/ui-is-completely-empty-in-1password-for-windows/167474
  • Your forum username: alexvy86


You'll receive an automated reply with a Support ID number. Please post that number here. Thanks!