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alexvy86's avatar
alexvy86
New Contributor
1 month ago
Solved

UI is completely empty in 1Password for Windows

When I open 1Password the UI is completely empty/blank, I can only see the buttons to minimize/maximize/close. I even uninstalled and reinstalled the app and the issue is still there. I tried disabli...
windows
  • alexvy86's avatar
    alexvy86
    1 month ago

    The support folks recommended I reset the app (Settings -> Advanced  -> Reset 1Password) and login again, and that fixed the issue :). 

alexvy86's avatar
alexvy86
New Contributor
1 month ago

Just to double check, when you disabled hardware acceleration, did you fully quit and relaunch 1Password afterwards? 

Yes, I did. And tried the same thing with "Use OpenGL rendering", also with no effect.

I submitted the diagnostics report. The Support ID number I got back is FBE-82395-458.

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 month ago

    Hi alexvy86​, thanks for letting me know! I can confirm that we've received your email, and one of my colleagues will send you a reply via email as soon as possible.