Forum Discussion

MikeCheel's avatar
MikeCheel
New Contributor
5 months ago

UI issues with search, the recent outage, and the community

Are there any plans to make the UI (especially the extension) intuitive so we don't have to google how to do simple things? So frustrating.
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello MikeCheel​! 👋

I'm sorry that you're running into issues with both 1Password and the community. I'll reply below: 

I wanted to edit my original post to provide more example but can't see that it is possible. 

You should be able to edit your post by clicking on the gear wheel next to it: 


For replies to posts, you can click on the three dots in the upper right corner of the post and click Edit from the menu that appear. 

I tried to search for a login I created a couple of days ago and I know for sure a word that my comment contains. No results from the vault.

So that I can better understand the situation can you tell me the following: 

  1. Were you using the 1Password app? The browser extension? Or the website? If you were using the app then what kind of device did you run into the issue on? 
  2. Where is the word saved in the item? In the title? In the notes field? 

Turns out 1Password was having login issues today. This was not immediately apparent because the little pink(?) offline cloud is not easily noticed and I couldn't view my vault because of this which is super unintuitive.

I'm sorry for the disruption. Yesterday, 1Password experienced an outage affecting sign in and sync. Our team has implemented a fix for the issue and the situation is now resolved. You should be able to use 1Password normally again. You can find more details on our status page.

If you were using the app then you should still have been able to view your items since the app maintains an offline cache. Can you tell me a little more about what you mean when you say that you couldn't view your vault? 

Logging into this forum (again after a long time) was also painful and a super waste of time for something that should be a lot easier.

Earlier this year we transitioned to a new platform for the community which may have required you to reset your password as part of the account migration process. I'm sorry for the inconvenience, let me know if you run into any further issues now that you're signed in.

-Dave