Forum Discussion

New Contributor

25 days ago

UI problem(s)

Hello,

I just moved from 7 to 8 and some of UI decisions honesty weird. For example, why there is two times John? I know my name, thanks.

Also how to get rid of this Ad? I just paid $36 and I don't want to have Ad in my app.

discussion

windows

1 Reply

DominicTech
New Contributor
3 days ago
I've spent time to figure out why this behaviour happened before to realise that it's the autofill with 1password that cause the login issue in ChatGPT. Thats a new problem cause it seems that the autofill was working well few weeks ago when I logged to ChatGPT in my current browser.
Disabling the 1password autoconnect for this site fix the issue.
1P_Dave
Moderator
10 days ago
tengl and Backspaze

I'm sorry that 1Password is selecting the wrong option when autosubmitting your login credentials on ChatGPT's website. This is a known issue that our development team is currently tracking, hopefully it will be fixed soon.

For the time being, you can workaround the issue by turning off autosubmit for ChatGPT:

Click the 1Password icon in your browser's toolbar.

Search for the login item.

Click the three vertical dots in the top right of the window and choose Don't sign in automatically.

I hope that helps.

-Dave

#37322
tengl
New Contributor
10 days ago
I have the same issue. Typing the email manually helped. I can then use 1Password to autofill the password.
Backspaze
Dedicated Contributor
16 days ago
AJCxZ0 that's interesting and weird.
Yesterday, I could sign in manually by either typing, copy/pasting, or drag-and-drop the email address from 1Password.
Today, I get the same error 409 as you, no matter which of the manual methods I use. And it's the same on both https://auth.openai.com/log-in/ and https://auth.openai.com/log-in.
The original issue still remains for me though. If I re-enable auto-login, 1Password still just "clicks" the phone number button instead of the continue button.
The issue happens in Chrome, Firefox, Edge and on different devices running both Windows 10 and 11. However, Firefox on iOS does not have this issue, so it might only affect Windows devices.
I'm running the latest versions of Windows and the web browsers mentioned above.
The 1Password desktop app is running version 8.10.75 (81075001).
The browser plugin is using version 8.10.72.25 in Firefox and 8.10.72.27 in Chrome.
The message about error 409 is clearly on OpenAI's side, but the auto-login feature using the wrong button to continue on the login page, seem like a 1Password issue. I've never got the error 400 message about the password being too long, so that issue does not apply to my case.
AJCxZ0
Super Contributor
17 days ago
Having just purged all stored data from my browser profile, I tested this. Autofilling my email address and manually clicking (Continue), I got a different result:
From ChatGTP, clicking (Log in) redirected to https://auth.openai.com/log-in (with no trailing /), where 1Password autofilled my email address, resulting in the Password field appearing, which 1Password offered to autofill. Autofilling the password resulted in
Repeating the process with (Try again) produced the same result.
Clearly this is a different issue from the one you experience and the status shows recent, but no current, known login problems.
- AJCxZ0
  Super Contributor
  17 days ago
  After a password reset, my autofilled login is now working normally.
  - 1P_Dave
    Moderator
    10 days ago
    I'm glad that you're no longer seeing the 400 or 409 message after resetting your password. I'll keep an eye out for further reports.
    
    -Dave

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UI problem(s)","moderationData":{"__ref":"ModerationData:moderation_data:155543"},"body":"

Hello snnrman! 👋

Welcome to the community! I'm happy to hear that you've updated to 1Password 8, I'll respond to the points you've raised below:

\n
For example, why there is two times John? I know my name, thanks.
\n

Am I correct in assuming that you're using an individual account? The second line would contain the name of your family, team, or business if you were part of a multi-user membership like 1Password Families or 1Password Business. I can definitely see how having your name rendered twice when using an individual account isn't helpful and I've filed an issue to have the team look into improving this in the future.

\n
Also how to get rid of this Ad? I just paid $36 and I don't want to have Ad in my app.
\n

That's not an ad, it's the heading for the Profile page in the app which explains what the purpose of the Profile page is. You can read more about setting a default profile here: Choose your default identity and credit card items

Let me know if you have any questions.

-Dave

#37472

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