Forum Discussion

JimBobBoy's avatar
JimBobBoy
New Contributor
2 years ago

Unable to activate "Unlock using Windows Hello"

In the standalone client, 1Password Security option "Unlock using Windows Hello" is grayed out and unavailable, saying I should set up Windows Hello first. I cannot find anything I should have done a...
windows
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
2 years ago

Hi JimBobBoy! It's definitely strange that Hello is enabled in Windows but still greyed out in 1Password. Could you email in to support+forum@1password.com with a diagnostics report from 1Password, so we can look into this further?

With your email please include:

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!