Forum Discussion

XIII's avatar
XIII
Super Contributor
3 years ago

Unable to add passkey to Microsoft Accounts

In the past I have successfully set up a passkey via iCloud Keychain for multiple Microsoft accounts, but now I can't add a passkey in 1Password.

Issues:

  • The option "Use a security key" does not appear in Safari (macOS) - probably a Microsoft issue?
  • When using that option in Firefox (macOS & Windows 10) or Edge (Windows 10) I either get the default Windows dialog (1Password not intercepting) or a message from 1Password that something went wrong - probably a 1Password issue?

How can I add a passkey in 1Password as well for Microsoft accounts?


1Password Version: 8.10.7
Extension Version: 2.12.0
OS Version: macOS Ventura & Windows 10
Browser:_ Safari, Firefox & Edge

5 Replies

  • Former Member's avatar
    Former Member

    Hey XIII @chris55 I did some testing and you're both correct about the security key / passkey option not appearing in Safari on macOS. That is an issue on the Microsoft side.

    That being said, I do find that the below is strange:

    When using that option in Firefox (macOS & Windows 10) or Edge (Windows 10) I either get the default Windows dialog (1Password not intercepting) or a message from 1Password that something went wrong - probably a 1Password issue?

    I was able to reproduce this on my end and have reported the issue to our developers. Hopefully there will be a fix for this in the future.

    For now, I recommend using Chrome to save a passkey to your Microsoft account. I tested in Chrome and things work as expected there.

    I hope that can help for now. Let us know if you have any other questions.

    ref: dev/core/core#22428

  • Former Member's avatar
    Former Member

    I'm running into this issue as well.

    I don't have an option to add a security key / passkey to my account on macOS safari but successful using brave browser. Probably a Microsoft issue like you said.

    Im able to login using the newly created passkey on Brave but no option at all on safari.

  • XIII's avatar
    XIII
    Super Contributor

    Update: it does work in Edge on macOS...

  • XIII's avatar
    XIII
    Super Contributor

    In which country is that registered?

    Some country in Europe (I'd rather not be more specific).

  • telephoneman2's avatar
    telephoneman2
    Super Contributor

    In which country is that registered? It seems passkey support is not international rolled out for websites of some big players. I’m in Germany I have the same issue with MS, but also eBay.de and PayPal. In eBay I can trick to use eBay.com but for PayPal or MS I couldn’t do this workaround