Forum Discussion

parekh's avatar
parekh
Occasional Contributor
3 years ago

Unable to auto-fill generated passwords

When a form asks me to "create password" I can see the 1Password dropdown with a suggested password, but clicking that item does nothing (see screenshot 1). If I go into the Chrome extension and ...
browser extension
Anonymous's avatar
Anonymous
3 years ago

Hey @mgenovese I know you probably saw our post about Travel Mode, but in case you did not, could you let me know if Travel Mode is disabled on your account? If it is disabled, and you're still unable to generate a new password, then please reproduce the error and send us the following:

  • The extension console log: https://support.1password.com/cs/extension-console-log/
  • A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/130930/unable-to-auto-fill-generated-passwords#latest
* Your forum username: mgenovese

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!