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EaZy's avatar
EaZy
New Contributor
10 months ago

Unable to complete all the steps upon installing the app

I recently installed the Android 1password app (latest version as of February 2025), and connected it to my Family account. All my password are already there, yet I can find no way to make the "4 ste...
android
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
10 months ago

Hello EaZy! 👋

Thank you for reaching out! 

To help me better understand the situation, I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:


Note, before you can take a screenshot of 1Password for Android you may need to follow these steps:

  1. Open and unlock 1Password for Android.
  2. Choose your account or collection from the top left corner of the Home screen. Then choose Settings. 
  3. Choose Advanced. Turn on "Show debugging tools" and then turn on "Allow screenshots".


I look forward to hearing from you.

-Dave

  • EaZy's avatar
    EaZy
    New Contributor
    10 months ago

    Hi Dave, sorry for the delay. The problem actually solved itself in that when I went back to the phone after a couple of days (it's a "service phone" I don't use all the time) the box with the "4 steps left" on top of 1password's home screen had disappeared. No help required, but it's surely annoying to find oneself inside a procedure one cannot close or complete *immediately* after installing a new app. Maybe your developers should include a "manual completion" button and lower some UI friction here. 

    Have a nice day and thanks anyway for your help!