Forum Discussion

System's avatar
System
Super Contributor
3 years ago

Unable to copy suggested passwords from Safari on the Mac

This discussion was created from comments split from: Unable to copy generated passwords in iOS 16.1.1.
browser extension
Former Member's avatar
Former Member
3 years ago

@ozgune thanks for all those details. Since the issue doesn't occur on other sites, I suspect that the inability to fill the suggested password for your security phrase on gitter.im is a bug. To report the bug, I'd like to ask you to grab the following for us:

  1. Sign in to your website and navigate to the form where you can reset your security phrase.
  2. On that page, right click the 1Password icon in your browser toolbar.
  3. Click Help and choose Collect Page Structure.
  4. 1Password will save a .json file to your "Downloads" folder.
  5. Attach the downloaded .json file to your next reply.

In the meantime, I recommend using the password generator in the extension as a workaround. You should be able to copy the new password from there and fill it on your website. Here's how to do it: https://support.1password.com/getting-started-browser/#create-a-custom-password

I hope the workaround helps!

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@ozgune thanks for all those details. Since the issue doesn't occur on other sites, I suspect that the inability to fill the suggested password for your security phrase on gitter.im is a bug. To report the bug, I'd like to ask you to grab the following for us:

\n\n
    \n
  1. Sign in to your website and navigate to the form where you can reset your security phrase.
    2. \n
  2. On that page, right click the 1Password icon in your browser toolbar.
    3. \n
  3. Click Help and choose Collect Page Structure.
    4. \n
  4. 1Password will save a .json file to your \"Downloads\" folder.
    5. \n
  5. Attach the downloaded .json file to your next reply.
    6. \n
\n\n

In the meantime, I recommend using the password generator in the extension as a workaround. You should be able to copy the new password from there and fill it on your website. Here's how to do it: https://support.1password.com/getting-started-browser/#create-a-custom-password

\n\n

I hope the workaround helps!

","body@stringLength":"967","rawBody":"

@ozgune thanks for all those details. Since the issue doesn't occur on other sites, I suspect that the inability to fill the suggested password for your security phrase on gitter.im is a bug. To report the bug, I'd like to ask you to grab the following for us:

\n\n
    \n
  1. Sign in to your website and navigate to the form where you can reset your security phrase.
    2. \n
  2. On that page, right click the 1Password icon in your browser toolbar.
    3. \n
  3. Click Help and choose Collect Page Structure.
    4. \n
  4. 1Password will save a .json file to your \"Downloads\" folder.
    5. \n
  5. Attach the downloaded .json file to your next reply.
    6. \n
\n\n

In the meantime, I recommend using the password generator in the extension as a workaround. You should be able to copy the new password from there and fill it on your website. Here's how to do it: https://support.1password.com/getting-started-browser/#create-a-custom-password

\n\n

I hope the workaround helps!

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