Forum Discussion
1password pop-up bug on android googlechrome app
I'm using an up to date android "moto g75 5g" with up to date google chrome browser app. I have not tried other phones or other browsers.
Some days the 1password pop up works fine and then others it doesn't work at all. Sometimes it appears and then disappears. Sometimes it doesn't appear at all. Right now it appears and then disappears when the keyboard loads.
I'll click the text field, the 1password popup will appear, the keyboard will load immediately afterwards causing the 1password popup box to close.
I'm using the 1password setting "Display Autofill Prompts > Below the fields they relate to". I've had problems with " ... > Above supported keyboards" not showing anything above the default OS keyboard which is Gboard.
I've tried:
- Open device settings.
- Select "Password, passkeys & accounts".
- Confirm 1Password is listed under Preferred services.
- Under "Additional services", turn Google on.
- Open Chrome, then open the ⋮ menu and select Settings.
- Open "Autofill services", then select "Autofill with Google".
- Return to the website login page, refresh the page, then tap the username field.
I've also tried this:
- Open device settings.
- Select "Password, passkeys & accounts".
- Confirm 1Password is listed under Preferred services.
- Under "Additional services", turn Google OFF.
- Click 'Change' on preferred service.
- Choose Google and confirm the change.
- Choose 1Password and confirm the change again.
- Open Chrome, then open the ⋮ menu and select Settings.
- Open "Autofill services", then select "Autofill with another service". (if another service is already chosen then choose Google, restart chrome, then repeat steps 8 and 9 again.)
- Return to the website login page, refresh the page, then tap the username field.