I have seen the previous thread here: https://1password.community/discussion/113551/cant-setup-2fa-on-instagram related to not being able to setup a 2FA using 1Password however this does not work for me.
I was able to successfully setup using Lastpass Authenticator App. I am able to successfully setup 2FA for Facebook using 1Password. I am trying to change these settings through Meta's new Accounts Centre.
I have tried both scanning the QR code and copy pasting the code into 1Password. 1Password creates a code but this is not being recognised by Instagram when trying to verify the code.
I haven't encountered this issue with any other site.
I am using MacOS 14.0 and 1Password for Mac 8.10.16 (81016047). My browser is Arc Version 1.9.2.
1Password Version: Mac 8.10.16 (81016047) Extension Version: Not Provided OS Version: MacOS 14.0 Browser: Arc Version 1.9.2.
Thanks for reaching out. I'm sorry that you're having trouble turning on two-factor authentication for Instagram. The issue appears to be with Instagram itself and I encourage you to report the problem to their team so that they can fix it on their end.
I've reported this problem from the desktop web version of Instagram by clicking on the 3 lines menu (hamburger) and selecting the line item "Report a problem". I've also gone to the Help Center, located the how-to document for enabling 2FA, rated it "not helpful" and described the problem.
I've tested things again and I'm now also seeing the same behaviour as you are when trying to setup two-factor authentication using Instagram's website on the desktop. When scanning the QR code using 1Password, or entering the key manually, Instagram does not accept the one-time password but just displays an error message that says: This code isn't right. Please try again.
I scanned the same QR code using the Google Authenticator app and confirmed that it generates the same one-time password as 1Password and that the same error occurs when entering a one-time password from Google Authenticator. This confirms that the issue is with the Instagram website and not 1Password and that it occurs with any authenticator app.
I recommend reaching out to Instagram directly since they'll need to investigate this further in order to get this fixed from their end: Help Center
After many attempts, I was finally able to set this up. Based on what I read on the 2FA directory https://2fa.directory/us/, setting up 2FA on Instagram only works from the mobile app. In a well-lit room, I used 1Password on my tablet to capture the QR code displayed on my phone. It worked immediately. If you have 1Password installed on a laptop, I expect the laptop camera or connected webcam to also work.
Mostly a "me too" comment, but I can also confirm that I've tried just about every way I can think of to get the code into 1Password and verify on Instagram via https://accountscenter.instagram.com/password_and_security/two_factor/ and can't get it to work. I have tried all the potential solution steps on this page so far.
I am not on a mac, but I am having all of these same issues, so would definitely love to see if there are any additional tips and tricks. I was also trying to update from the new Account Center, which I am guessing might be part of the issue? I have had 2-factor set up on IG before and didn't have this issue.
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Hello
\n\n
I have seen the previous thread here: https://1password.community/discussion/113551/cant-setup-2fa-on-instagram related to not being able to setup a 2FA using 1Password however this does not work for me.
\n\n
I was able to successfully setup using Lastpass Authenticator App. I am able to successfully setup 2FA for Facebook using 1Password. I am trying to change these settings through Meta's new Accounts Centre.
\n\n
I have tried both scanning the QR code and copy pasting the code into 1Password. 1Password creates a code but this is not being recognised by Instagram when trying to verify the code.
\n\n
I haven't encountered this issue with any other site.
\n\n
I am using MacOS 14.0 and 1Password for Mac 8.10.16 (81016047). My browser is Arc Version 1.9.2.
\n\n\n\n
1Password Version: Mac 8.10.16 (81016047) \nExtension Version: Not Provided \nOS Version: MacOS 14.0 \nBrowser: Arc Version 1.9.2.
I was able to successfully setup using Lastpass Authenticator App. I am able to successfully setup 2FA for Facebook using 1Password. I am trying to change these settings through Meta's new Accounts Centre.
\n\n
I have tried both scanning the QR code and copy pasting the code into 1Password. 1Password creates a code but this is not being recognised by Instagram when trying to verify the code.
\n\n
I haven't encountered this issue with any other site.
\n\n
I am using MacOS 14.0 and 1Password for Mac 8.10.16 (81016047). My browser is Arc Version 1.9.2.
\n\n\n\n
1Password Version: Mac 8.10.16 (81016047) \nExtension Version: Not Provided \nOS Version: MacOS 14.0 \nBrowser: Arc Version 1.9.2.
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Allow me to manually add a linked app in the login item","conversation":{"__ref":"Conversation:conversation:45311"},"id":"message:45311","revisionNum":1,"uid":45311,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":16976,"login":"fernandog","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-7.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":532},"postTime":"2024-04-25T07:08:07.000-07:00","lastPublishTime":"2024-04-25T07:08:07.000-07:00","readOnly":false},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:3":{"__typename":"Rank","id":"rank:3","position":2,"name":"Moderator","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}"},"rankStyle":"FILLED"},"User:user:55":{"__typename":"User","id":"user:55","uid":55,"login":"1P_Dave","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-22T11:53:31.226-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/images/dS01NS05Zk5NUTA?image-coordinates=15%2C0%2C544%2C529"},"rank":{"__ref":"Rank:rank:3"},"entityType":"USER","eventPath":"community:cuxzj43862/user:55"},"ModerationData:moderation_data:39384":{"__typename":"ModerationData","id":"moderation_data:39384","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:39384":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:39384","revisionNum":1,"uid":39384,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:39359"},"conversation":{"__ref":"Conversation:conversation:39359"},"subject":"Re: Unable to create 2FA for Instagram Account","moderationData":{"__ref":"ModerationData:moderation_data:39384"},"body":"
I'm happy that you were able to add 1Password as an authenticator to your Instagram account. 🙂
\n\n
-Dave
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I tried it myself today and could enable 2FA via Authenticator App with 1Password!
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Thanks for reaching out. I'm sorry that you're having trouble turning on two-factor authentication for Instagram. The issue appears to be with Instagram itself and I encourage you to report the problem to their team so that they can fix it on their end.
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The problem still exists.
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Thank you for reporting the issue to Instagram. 🙂
\n\n
-Dave
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I've reported this problem from the desktop web version of Instagram by clicking on the 3 lines menu (hamburger) and selecting the line item \"Report a problem\". I've also gone to the Help Center, located the how-to document for enabling 2FA, rated it \"not helpful\" and described the problem.
\n\n
I hope it helps...
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Hello everyone,
\n\n
I've tested things again and I'm now also seeing the same behaviour as you are when trying to setup two-factor authentication using Instagram's website on the desktop. When scanning the QR code using 1Password, or entering the key manually, Instagram does not accept the one-time password but just displays an error message that says: This code isn't right. Please try again.
\n\n
I scanned the same QR code using the Google Authenticator app and confirmed that it generates the same one-time password as 1Password and that the same error occurs when entering a one-time password from Google Authenticator. This confirms that the issue is with the Instagram website and not 1Password and that it occurs with any authenticator app.
\n\n
I recommend reaching out to Instagram directly since they'll need to investigate this further in order to get this fixed from their end: Help Center
\n\n
-Dave
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After many attempts, I was finally able to set this up. Based on what I read on the 2FA directory https://2fa.directory/us/, setting up 2FA on Instagram only works from the mobile app. In a well-lit room, I used 1Password on my tablet to capture the QR code displayed on my phone. It worked immediately. If you have 1Password installed on a laptop, I expect the laptop camera or connected webcam to also work.
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Mostly a \"me too\" comment, but I can also confirm that I've tried just about every way I can think of to get the code into 1Password and verify on Instagram via https://accountscenter.instagram.com/password_and_security/two_factor/ and can't get it to work. I have tried all the potential solution steps on this page so far.
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I am not on a mac, but I am having all of these same issues, so would definitely love to see if there are any additional tips and tricks. I was also trying to update from the new Account Center, which I am guessing might be part of the issue? I have had 2-factor set up on IG before and didn't have this issue.
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