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David_'s avatar
David_
New Contributor
3 years ago

1Password 8 for Safari not working

I have 1Password for Safari 2.3.7 installed and active. This morning I went to a login page, clicked in the username box which usually presents the 1Password logo on the right hand side and… nothing....
ios
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1P_Ben
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4 years ago
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@robd003

You would continue to receive beta updates until the next production release. That's by design. If you'd like to switch immediately there is a path to that but it would require manually uninstalling, reinstalling, and potentially deleting the local database. If you'd like to further investigate that option I'd encourage you to reach out to our team at support@1password.com so we can see what steps you'd need to take to avoid data loss. Beyond that the recommended path here is to hold out for the next production update.

Ben

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to downgrade from Beta to Production","id":"message:122142","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:122142","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:122142"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:122142"},"body@stripHtml({\"truncateLength\":200})":" I've set my Release Channel to \"Production\" however no matter what I keep getting Beta builds. \n\n Obviously I can't just download the Production release because the database is using a newer revision...","body@stringLength":"506","rawBody":"

I've set my Release Channel to \"Production\" however no matter what I keep getting Beta builds.

\n\n

Obviously I can't just download the Production release because the database is using a newer revision that the Beta was using, but it would be nice if I could downgrade as future Production builds come out instead of being forever stuck in Beta land.

\n\n
\n\n

1Password Version: 8.8.0 - 80800156
\nExtension Version: Not Provided
\nOS Version: macOS 12.4

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I've set my Release Channel to \"Production\" however no matter what I keep getting Beta builds.

\n\n

Obviously I can't just download the Production release because the database is using a newer revision that the Beta was using, but it would be nice if I could downgrade as future Production builds come out instead of being forever stuck in Beta land.

\n\n
\n\n

1Password Version: 8.8.0 - 80800156
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\nOS Version: macOS 12.4

"},"Conversation:conversation:122142":{"__typename":"Conversation","id":"conversation:122142","solved":false,"topic":{"__ref":"ForumTopicMessage:message:122142"},"lastPostingActivityTime":"2022-09-06T16:28:15.000-07:00","lastPostTime":"2022-09-06T16:28:15.000-07:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:122142":{"__typename":"ModerationData","id":"moderation_data:122142","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:122142_1":{"__typename":"Revision","id":"revision:122142_1","lastEditTime":"2022-06-22T14:07:08.000-07:00"},"ForumReplyMessage:message:122149":{"__typename":"ForumReplyMessage","id":"message:122149","conversation":{"__ref":"Conversation:conversation:122142"},"author":{"__ref":"User:user:126"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:122142/message:122149","revisionNum":1,"uid":122149,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Unable to downgrade from Beta to Production","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:122149"},"parent":{"__ref":"ForumTopicMessage:message:122142"},"body":"

@robd003

\n\n

You would continue to receive beta updates until the next production release. That's by design. If you'd like to switch immediately there is a path to that but it would require manually uninstalling, reinstalling, and potentially deleting the local database. If you'd like to further investigate that option I'd encourage you to reach out to our team at support@1password.com so we can see what steps you'd need to take to avoid data loss. Beyond that the recommended path here is to hold out for the next production update.

\n\n

Ben

","body@stringLength":"574","rawBody":"

@robd003

\n\n

You would continue to receive beta updates until the next production release. That's by design. If you'd like to switch immediately there is a path to that but it would require manually uninstalling, reinstalling, and potentially deleting the local database. If you'd like to further investigate that option I'd encourage you to reach out to our team at support@1password.com so we can see what steps you'd need to take to avoid data loss. Beyond that the recommended path here is to hold out for the next production update.

\n\n

Ben

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