Forum Discussion

Former Member's avatar
Former Member
3 years ago

Unable to downgrade from Beta to Production

I've set my Release Channel to "Production" however no matter what I keep getting Beta builds. Obviously I can't just download the Production release because the database is using a newer revision...
betas
1P_Ben's avatar
1P_Ben
Icon for 1Password Team rank1Password Team
3 years ago

Hi @julsssark

I'd like to ask you to create a diagnostics report from your device. This report will include the updater logs, so we can see what logic it applied (or tried to apply):

Sending Diagnostics Reports

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Ben