Hello, I am not able to download any of my documents or item attachments for some reason? I can see the following happening in the syslog when I try to download something: Dec 14 10:58:03 my_username 1password.desktop[PID]: INFO 2022-12-14T10:58:03.546 tokio-runtime-worker(ThreadId(1)) [1P:data/op-file-transfer/src/lib.rs:306] Using the local cache for this file Dec 14 10:58:03 my_username 1password.desktop[PID]: ERROR 2022-12-14T10:58:03.550 tokio-runtime-worker(ThreadId(1)) [1P:op-app/src/app/backend.rs:234] AppError at op-app/src/app/backend/field_action.rs:200:20 Dec 14 10:58:03 my_username 1password.desktop[PID]: Open(InvalidPath) Dec 14 10:58:03 my_username 1password.desktop[PID]: Stack backtrace: Dec 14 10:58:03 my_username 1password.desktop[PID]: 0: <core::future::from_generator::GenFuture<T> as core::future::future::Future>::poll Dec 14 10:58:03 my_username 1password.desktop[PID]: 1: <core::future::from_generator::GenFuture<T> as core::future::future::Future>::poll Dec 14 10:58:03 my_username 1password.desktop[PID]: 2: tokio::runtime::task::core::CoreStage<T>::poll Dec 14 10:58:03 my_username 1password.desktop[PID]: 3: tokio::runtime::task::harness::Harness<T,S>::poll Dec 14 10:58:03 my_username 1password.desktop[PID]: 4: std::thread::local::LocalKey<T>::with Dec 14 10:58:03 my_username 1password.desktop[PID]: 5: tokio::runtime::thread_pool::worker::Context::run_task Dec 14 10:58:03 my_username 1password.desktop[PID]: 6: tokio::runtime::thread_pool::worker::Context::run Dec 14 10:58:03 my_username 1password.desktop[PID]: 7: tokio::macros::scoped_tls::ScopedKey<T>::set Dec 14 10:58:03 my_username 1password.desktop[PID]: 8: tokio::runtime::thread_pool::worker::run Dec 14 10:58:03 my_username 1password.desktop[PID]: 9: <tokio::runtime::blocking::task::BlockingTask<T> as core::future::future::Future>::poll Dec 14 10:58:03 my_username 1password.desktop[PID]: 10: std::panicking::try Dec 14 10:58:03 my_username 1password.desktop[PID]: 11: tokio::runtime::task::harness::Harness<T,S>::poll Dec 14 10:58:03 my_username 1password.desktop[PID]: 12: tokio::runtime::blocking::pool::Inner::run Dec 14 10:58:03 my_username 1password.desktop[PID]: 13: std::sys_common::backtrace::__rust_begin_short_backtrace Dec 14 10:58:03 my_username 1password.desktop[PID]: 14: core::ops::function::FnOnce::call_once{{vtable.shim}} Dec 14 10:58:03 my_username 1password.desktop[PID]: 15: <alloc::boxed::Box<F,A> as core::ops::function::FnOnce<Args>>::call_once Dec 14 10:58:03 my_username 1password.desktop[PID]: at /rustc/897e37553bba8b42751c67658967889d11ecd120/library/alloc/src/boxed.rs:1940:9 Dec 14 10:58:03 my_username 1password.desktop[PID]: <alloc::boxed::Box<F,A> as core::ops::function::FnOnce<Args>>::call_once Dec 14 10:58:03 my_username 1password.desktop[PID]: at /rustc/897e37553bba8b42751c67658967889d11ecd120/library/alloc/src/boxed.rs:1940:9 Dec 14 10:58:03 my_username 1password.desktop[PID]: std::sys::unix::thread::Thread::new::thread_start Dec 14 10:58:03 my_username 1password.desktop[PID]: at /rustc/897e37553bba8b42751c67658967889d11ecd120/library/std/src/sys/unix/thread.rs:108:17 Dec 14 10:58:03 my_username 1password.desktop[PID]: 16: start_thread Dec 14 10:58:03 my_username 1password.desktop[PID]: 17: clone Dec 14 10:58:03 my_username 1password.desktop[PID]: Dec 14 10:58:03 my_username 1password.desktop[PID]: (node:PID) UnhandledPromiseRejectionWarning: Error: Open(InvalidPath) Dec 14 10:58:03 my_username 1password.desktop[PID]: (node:PID) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 4) 1Password Version: 1Password for Linux 8.9.11 (80911014) Extension Version: 2.6.1 OS Version: Ubuntu 20.04.5 LTS Browser:_ Chrome

Hi @vitalyzdanevich, I'm sorry to hear the diagnostics report did not show in your desktop folder. I'd like to ask you to complete the following: Recreate the problem by trying to download an attachment in 1Password for Linux. Open your file browser and go to ~/.config/1Password/ Compress the logs folder and attach it to an email at support+linux@1Password.com. With your email please include: A link to this thread: https://1password.community/discussion/135996/unable-to-download-documents-attachments Your forum username: vitalyzdanevich Information about your current environment (Linux distribution, version, desktop environment) I apologize for the inconvenience and hope to hear from you soon! Franky ref: dev/core/core#15581

Hey Fooligan, thanks for letting us know of this issue. The log output is helpful (thank you!). It looks like there may be some internal app errors that need to be addressed. I'd love to investigate this for you and get a full report to our developers. In order to do so, I'll ask that you send us a diagnostic file from the device where this problem occurred. Here's how: How to Send Us Diagnostics from Your Linux Device Open the 1Password for Linux app on your device. Select the vertical ellipses button ⋮ Select Settings > Advanced > Send Diagnostics. Select Reveal to see the directory where the diagnostic file was generated (typically, it goes to your desktop). Once you have that file, send us an email at support+linux@1Password.com, and we'll let you know what we've found as well as assemble a report for our dev team. Thanks again for informing us of this, and we look forward to setting it right!

Hi 1P_PeterG, Unfortunately, I removed 1Password from the machine where I was having issues. The primary reason is related to https://1password.community/discussion/comment/668476. I want to protect my personal 1Password data and not have it on a work machine. I opted to go with a local KeePass vault for my work login items and it has been going well. Thanks for the reply.

I have the same problem, my logs: ``` INFO 2023-06-09T15:00:04.351 ThreadId(10) [client:typescript] Client starting. INFO 2023-06-09T15:00:04.418 ThreadId(10) [1P:op-localization/src/lib.rs:227] system locale detected as 'C' INFO 2023-06-09T15:00:04.418 ThreadId(10) [1P:op-localization/src/lib.rs:242] C isn't directly supported; falling back to en-US INFO 2023-06-09T15:00:04.418 ThreadId(10) [1P:op-localization/src/lib.rs:253] selected translations for EN_US based on detected locale en-US INFO 2023-06-09T15:00:04.418 ThreadId(10) [status:op-app/src/app.rs:481] App::new(1Password for Linux/81007041 (EN_US), /home/$USER/.config/1Password/1password.sqlite) INFO 2023-06-09T15:00:04.419 ThreadId(10) [1P:data/op-db/src/db.rs:427] Table Integrity Check Succeeded INFO 2023-06-09T15:00:04.420 ThreadId(10) [1P:data/op-db/src/db.rs:443] DB Integrity Check Succeeded INFO 2023-06-09T15:00:04.420 ThreadId(10) [1P:data/op-db/src/db.rs:137] Starting DB at version: 28 ERROR 2023-06-09T15:00:04.421 ThreadId(10) [1P:ssh/op-ssh-config/src/lib.rs:188] Could not open ssh config file in ~/.ssh/config ERROR 2023-06-09T15:00:04.421 ThreadId(10) [1P:/builds/dev/core/core/ssh/op-ssh-config/src/lib.rs:161] Failed to start ssh config file watcher: Io(Os { code: 2, kind: NotFound, message: "No such file or directory" }) INFO 2023-06-09T15:00:04.422 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging/op-native-core-integration/src/lib.rs:324] Starting IPC listener on 1Password-BrowserSupport INFO 2023-06-09T15:00:04.422 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging/op-native-core-integration/src/lib.rs:336] Active native core integration is awaiting messages INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/google-chrome/NativeMessagingHosts/com.1password.1password.json INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/google-chrome-beta/NativeMessagingHosts/com.1password.1password.json INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/google-chrome-unstable/NativeMessagingHosts/com.1password.1password.json INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/chromium/NativeMessagingHosts/com.1password.1password.json INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/microsoft-edge-dev/NativeMessagingHosts/com.1password.1password.json INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/BraveSoftware/Brave-Browser/NativeMessagingHosts/com.1password.1password.json INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/vivaldi/NativeMessagingHosts/com.1password.1password.json INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/vivaldi-snapshot/NativeMessagingHosts/com.1password.1password.json INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.mozilla/native-messaging-hosts/com.1password.1password.json INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:83] Successfully installed all native messaging manifests. INFO 2023-06-09T15:00:06.351 tokio-runtime-worker(ThreadId(8)) [1P:data/ext/op-account-ext-items/src/lib.rs:236] loaded 54 items in 3 vaults for account: I45SCFGPMJDUHP5BRHZUXB6Z74 INFO 2023-06-09T15:00:06.354 tokio-runtime-worker(ThreadId(3)) [1P:op-app/src/app/backend/unlock.rs:105] Lock state changed: Unlocked INFO 2023-06-09T15:00:08.192 tokio-runtime-worker(ThreadId(4)) [1P:op-syncer/src/sync_job.rs:306] synced account I45SCFGPMJDUHP5BRHZUXB6Z74 (0.202499976s) INFO 2023-06-09T15:00:08.192 tokio-runtime-worker(ThreadId(4)) [1P:data/op-file-transfer/src/lib.rs:563] find_and_complete_pending_uploads: 'I45SCFGPMJDUHP5BRHZUXB6Z74' INFO 2023-06-09T15:00:08.825 tokio-runtime-worker(ThreadId(4)) [1P:data/ext/op-account-ext-syncer/src/lib.rs:256] The B5 Notifier for (I45SCFGPMJDUHP5BRHZUXB6Z74) has connected, now monitoring for events. INFO 2023-06-09T15:00:09.235 tokio-runtime-worker(ThreadId(3)) [1P:data/op-file-transfer/src/lib.rs:320] downloading: '/home/$USER/.config/1Password/files/I45SCFGPMJDUHP5BRHZUXB6Z74/g43xr5uryrxi3txokbd43ohwpa.download' ERROR 2023-06-09T15:00:10.608 tokio-runtime-worker(ThreadId(4)) [1P:op-app/src/app/backend.rs:264] AppError at op-app/src/app/backend/field_action.rs:235:20 Open(InvalidPath) Stack backtrace: 0: op_app::app::backend::async_task::{{closure}} 1: op_executor::spawn_no_span::{{closure}} 2: tokio::loom::std::unsafe_cell::UnsafeCell::with_mut 3: tokio::runtime::task::harness::Harness::poll 4: tokio::runtime::scheduler::multi_thread::worker::Context::run_task 5: tokio::runtime::scheduler::multi_thread::worker::Context::run 6: tokio::macros::scoped_tls::ScopedKey::set 7: tokio::runtime::scheduler::multi_thread::worker::run 8: tokio::loom::std::unsafe_cell::UnsafeCell::with_mut 9: tokio::runtime::task::harness::Harness::poll 10: tokio::runtime::blocking::pool::Inner::run 11: std::sys_common::backtrace::__rust_begin_short_backtrace 12: core::ops::function::FnOnce::call_once{{vtable.shim}} 13: alloc::boxed::Box%3CF,A as core::ops::function::FnOnce>::call_once at /rustc/84c898d65adf2f39a5a98507f1fe0ce10a2b8dbc/library/alloc/src/boxed.rs:1987:9 alloc::boxed::Box%3CF,A as core::ops::function::FnOnce>::call_once at /rustc/84c898d65adf2f39a5a98507f1fe0ce10a2b8dbc/library/alloc/src/boxed.rs:1987:9 std::sys::unix::thread::Thread::new::thread_start at /rustc/84c898d65adf2f39a5a98507f1fe0ce10a2b8dbc/library/std/src/sys/unix/thread.rs:108:17 14: 15: (node:5793) UnhandledPromiseRejectionWarning: Error: Open(InvalidPath) (Use 1password --trace-warnings ... to show where the warning was created) (node:5793) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 1) ```

I tried to send diagnostics, got another silent error: ``` ERROR 2023-06-09T15:01:49.056 tokio-runtime-worker(ThreadId(6)) [1P:op-app/src/app/backend.rs:264] AppError at op-app/src/app/backend/settings.rs:92:17 LinuxError(DBus(MethodError(OwnedErrorName(ErrorName(Str(Owned("org.freedesktop.DBus.Error.ServiceUnknown")))), Some("The name org.freedesktop.FileManager1 was not provided by any .service files"), Msg { type: Error, sender: UniqueName(Str(Borrowed("org.freedesktop.DBus"))), reply-serial: 2, body: Signature("s") }))) Stack backtrace: 0: op_app::app::backend::settings::settings::{{closure}} 1: op_app::app::backend::async_task::{{closure}} 2: op_executor::spawn_no_span::{{closure}} 3: tokio::loom::std::unsafe_cell::UnsafeCell::with_mut 4: tokio::runtime::task::harness::Harness::poll 5: tokio::runtime::scheduler::multi_thread::worker::Context::run_task 6: tokio::runtime::scheduler::multi_thread::worker::Context::run 7: tokio::macros::scoped_tls::ScopedKey::set 8: tokio::runtime::scheduler::multi_thread::worker::run 9: tokio::loom::std::unsafe_cell::UnsafeCell::with_mut 10: tokio::runtime::task::harness::Harness::poll 11: tokio::runtime::blocking::pool::Inner::run 12: std::sys_common::backtrace::__rust_begin_short_backtrace 13: core::ops::function::FnOnce::call_once{{vtable.shim}} 14: alloc::boxed::Box%3CF,A as core::ops::function::FnOnce>::call_once at /rustc/84c898d65adf2f39a5a98507f1fe0ce10a2b8dbc/library/alloc/src/boxed.rs:1987:9 alloc::boxed::Box%3CF,A as core::ops::function::FnOnce>::call_once at /rustc/84c898d65adf2f39a5a98507f1fe0ce10a2b8dbc/library/alloc/src/boxed.rs:1987:9 std::sys::unix::thread::Thread::new::thread_start at /rustc/84c898d65adf2f39a5a98507f1fe0ce10a2b8dbc/library/std/src/sys/unix/thread.rs:108:17 15: 16: Error occurred in handler for 'invoke': [Error: LinuxError(DBus(MethodError(OwnedErrorName(ErrorName(Str(Owned("org.freedesktop.DBus.Error.ServiceUnknown")))), Some("The name org.freedesktop.FileManager1 was not provided by any .service files"), Msg { type: Error, sender: UniqueName(Str(Borrowed("org.freedesktop.DBus"))), reply-serial: 2, body: Signature("s") })))] ```

Forum Discussion

Fooligan

Dedicated Contributor

4 years ago

Unable to download documents/attachments

Hello,

I am not able to download any of my documents or item attachments for some reason?

I can see the following happening in the syslog when I try to download something:

Dec 14 10:58:03 my_username 1password.desktop[PID]: INFO 2022-12-14T10:58:03.546 tokio-runtime-worker(ThreadId(1)) [1P:data/op-file-transfer/src/lib.rs:306] Using the local cache for this file Dec 14 10:58:03 my_username 1password.desktop[PID]: ERROR 2022-12-14T10:58:03.550 tokio-runtime-worker(ThreadId(1)) [1P:op-app/src/app/backend.rs:234] AppError at op-app/src/app/backend/field_action.rs:200:20 Dec 14 10:58:03 my_username 1password.desktop[PID]: Open(InvalidPath) Dec 14 10:58:03 my_username 1password.desktop[PID]: Stack backtrace: Dec 14 10:58:03 my_username 1password.desktop[PID]: 0: <core::future::from_generator::GenFuture<T> as core::future::future::Future>::poll Dec 14 10:58:03 my_username 1password.desktop[PID]: 1: <core::future::from_generator::GenFuture<T> as core::future::future::Future>::poll Dec 14 10:58:03 my_username 1password.desktop[PID]: 2: tokio::runtime::task::core::CoreStage<T>::poll Dec 14 10:58:03 my_username 1password.desktop[PID]: 3: tokio::runtime::task::harness::Harness<T,S>::poll Dec 14 10:58:03 my_username 1password.desktop[PID]: 4: std::thread::local::LocalKey<T>::with Dec 14 10:58:03 my_username 1password.desktop[PID]: 5: tokio::runtime::thread_pool::worker::Context::run_task Dec 14 10:58:03 my_username 1password.desktop[PID]: 6: tokio::runtime::thread_pool::worker::Context::run Dec 14 10:58:03 my_username 1password.desktop[PID]: 7: tokio::macros::scoped_tls::ScopedKey<T>::set Dec 14 10:58:03 my_username 1password.desktop[PID]: 8: tokio::runtime::thread_pool::worker::run Dec 14 10:58:03 my_username 1password.desktop[PID]: 9: <tokio::runtime::blocking::task::BlockingTask<T> as core::future::future::Future>::poll Dec 14 10:58:03 my_username 1password.desktop[PID]: 10: std::panicking::try Dec 14 10:58:03 my_username 1password.desktop[PID]: 11: tokio::runtime::task::harness::Harness<T,S>::poll Dec 14 10:58:03 my_username 1password.desktop[PID]: 12: tokio::runtime::blocking::pool::Inner::run Dec 14 10:58:03 my_username 1password.desktop[PID]: 13: std::sys_common::backtrace::__rust_begin_short_backtrace Dec 14 10:58:03 my_username 1password.desktop[PID]: 14: core::ops::function::FnOnce::call_once{{vtable.shim}} Dec 14 10:58:03 my_username 1password.desktop[PID]: 15: <alloc::boxed::Box<F,A> as core::ops::function::FnOnce<Args>>::call_once Dec 14 10:58:03 my_username 1password.desktop[PID]: at /rustc/897e37553bba8b42751c67658967889d11ecd120/library/alloc/src/boxed.rs:1940:9 Dec 14 10:58:03 my_username 1password.desktop[PID]: <alloc::boxed::Box<F,A> as core::ops::function::FnOnce<Args>>::call_once Dec 14 10:58:03 my_username 1password.desktop[PID]: at /rustc/897e37553bba8b42751c67658967889d11ecd120/library/alloc/src/boxed.rs:1940:9 Dec 14 10:58:03 my_username 1password.desktop[PID]: std::sys::unix::thread::Thread::new::thread_start Dec 14 10:58:03 my_username 1password.desktop[PID]: at /rustc/897e37553bba8b42751c67658967889d11ecd120/library/std/src/sys/unix/thread.rs:108:17 Dec 14 10:58:03 my_username 1password.desktop[PID]: 16: start_thread Dec 14 10:58:03 my_username 1password.desktop[PID]: 17: clone Dec 14 10:58:03 my_username 1password.desktop[PID]: Dec 14 10:58:03 my_username 1password.desktop[PID]: (node:PID) UnhandledPromiseRejectionWarning: Error: Open(InvalidPath) Dec 14 10:58:03 my_username 1password.desktop[PID]: (node:PID) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 4)

1Password Version: 1Password for Linux 8.9.11 (80911014)
Extension Version: 2.6.1
OS Version: Ubuntu 20.04.5 LTS
Browser:_ Chrome

linux

15 Replies

FrankyO1P
1Password Team
2 years ago
Hi cediddi

I'm sorry to hear you're also experiencing this issue. To further investigate the issue, I'd like to ask you to also complete the following:

Could you send an email to support+linux@1Password.com?

With your email please include:

A link to this thread: https://1password.community/discussion/135996/unable-to-download-documents-attachments

Your forum username: cediddi

A diagnostics report: https://support.1password.com/diagnostics/?linux

Information about your current environment (Linux distribution, version, desktop environment)

We'll look forward to hearing from you.

Franky
cediddi
New Contributor
2 years ago
I'm also having this issue and I can't understand why. It was working before I reinstalled my operating system.
FrankyO1P
1Password Team
3 years ago
Hi @EGr,

I'm sorry to hear you're also experiencing this issue. To further investigate the issue, I'd like to ask you to also complete the following:

Recreate the problem by trying to download an attachment in 1Password for Linux.

Open your file browser and go to ~/.config/1Password/

Compress the logs folder and attach it to an email at support+linux@1Password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/135996/unable-to-download-documents-attachments

Your forum username: EGr

Information about your current environment (Linux distribution, version, desktop environment)

I apologize for the inconvenience and hope to hear from you soon!

Franky
Former Member
3 years ago
Was there any resolution on this? I'm seeing the same (or similar) with 1Password for Linux 8.10.18 on Ubuntu 22.04
FrankyO1P
1Password Team
3 years ago
Hi @vitalyzdanevich,

I'm sorry to hear the diagnostics report did not show in your desktop folder. I'd like to ask you to complete the following:

Recreate the problem by trying to download an attachment in 1Password for Linux.

Open your file browser and go to ~/.config/1Password/

Compress the logs folder and attach it to an email at support+linux@1Password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/135996/unable-to-download-documents-attachments

Your forum username: vitalyzdanevich

Information about your current environment (Linux distribution, version, desktop environment)

I apologize for the inconvenience and hope to hear from you soon!

Franky

ref: dev/core/core#15581
klieber
Occasional Contributor
3 years ago
I had a similar issue - try running:

find ~/ -type f -name "*1pdiagnostics*"

That should find the file(s).
Former Member
3 years ago
I have /home/vitaly/Desktop and no new files here.
FrankyO1P
1Password Team
3 years ago
Hi @vitalyzdanevich,

I'm sorry to hear that the default file manager did not open when you clicked reveal. Usually 1Password for Linux will open the default file manager using the path /home/Desktop.

You should be able to find the file there. Attach this diagnostics report to your email and we'll take a look and see what we can find.

Franky
Former Member
3 years ago
From your link, point 4

Click Reveal.

do nothing. What location should I check?
FrankyO1P
1Password Team
3 years ago
Hi @vitalyzdanevich,

I'm sorry to hear you've experienced this issue. I'd like to look into this issue further.

Could you send an email to support+linux@1Password.com?

With your email please include:

A link to this thread: https://1password.community/discussion/135996/unable-to-download-documents-attachments

Your forum username: vitalyzdanevich

A diagnostics report: https://support.1password.com/diagnostics/?linux

Information about your current environment (Linux distribution, version, desktop environment)

We'll look forward to hearing from you.