Unable to download documents/attachments

Upgraded to 8.10.16, when running from terminal I see this error:


INFO 2023-10-11T15:01:55.635 tokio-runtime-worker(ThreadId(26)) [1P:data/op-file-transfer/src/lib.rs:307] Using the local cache for this file
ERROR 2023-10-11T15:01:55.635 tokio-runtime-worker(ThreadId(26)) [1P:op-app/src/app/backend.rs:296] Write(OpOpen(InvalidPath))
(node:7230) UnhandledPromiseRejectionWarning: Error: Write(OpOpen(InvalidPath))
(Use `1password --trace-warnings ...` to show where the warning was created)
(node:7230) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 1)


I tried to send diagnostics, got another silent error:

```
ERROR 2023-06-09T15:01:49.056 tokio-runtime-worker(ThreadId(6)) [1P:op-app/src/app/backend.rs:264] AppError at op-app/src/app/backend/settings.rs:92:17
LinuxError(DBus(MethodError(OwnedErrorName(ErrorName(Str(Owned("org.freedesktop.DBus.Error.ServiceUnknown")))), Some("The name org.freedesktop.FileManager1 was not provided by any .service files"), Msg { type: Error, sender: UniqueName(Str(Borrowed("org.freedesktop.DBus"))), reply-serial: 2, body: Signature("s") })))

Stack backtrace:
0: op_app::app::backend::settings::settings::{{closure}}
1: op_app::app::backend::async_task::{{closure}}
2: op_executor::spawn_no_span::{{closure}}
3: tokio::loom::std::unsafe_cell::UnsafeCell::with_mut
4: tokio::runtime::task::harness::Harness::poll
5: tokio::runtime::scheduler::multi_thread::worker::Context::run_task
6: tokio::runtime::scheduler::multi_thread::worker::Context::run
7: tokio::macros::scoped_tls::ScopedKey::set
8: tokio::runtime::scheduler::multi_thread::worker::run
9: tokio::loom::std::unsafe_cell::UnsafeCell::with_mut
10: tokio::runtime::task::harness::Harness::poll
11: tokio::runtime::blocking::pool::Inner::run
12: std::sys_common::backtrace::__rust_begin_short_backtrace
13: core::ops::function::FnOnce::call_once{{vtable.shim}}
14: alloc::boxed::Box%3CF,A as core::ops::function::FnOnce>::call_once
at /rustc/84c898d65adf2f39a5a98507f1fe0ce10a2b8dbc/library/alloc/src/boxed.rs:1987:9
alloc::boxed::Box%3CF,A as core::ops::function::FnOnce>::call_once
at /rustc/84c898d65adf2f39a5a98507f1fe0ce10a2b8dbc/library/alloc/src/boxed.rs:1987:9
std::sys::unix::thread::Thread::new::thread_start
at /rustc/84c898d65adf2f39a5a98507f1fe0ce10a2b8dbc/library/std/src/sys/unix/thread.rs:108:17
15:
16:

Error occurred in handler for 'invoke': [Error: LinuxError(DBus(MethodError(OwnedErrorName(ErrorName(Str(Owned("org.freedesktop.DBus.Error.ServiceUnknown")))), Some("The name org.freedesktop.FileManager1 was not provided by any .service files"), Msg { type: Error, sender: UniqueName(Str(Borrowed("org.freedesktop.DBus"))), reply-serial: 2, body: Signature("s") })))]
```

I have the same problem, my logs:

```
INFO 2023-06-09T15:00:04.351 ThreadId(10) [client:typescript] Client starting.
INFO 2023-06-09T15:00:04.418 ThreadId(10) [1P:op-localization/src/lib.rs:227] system locale detected as 'C'
INFO 2023-06-09T15:00:04.418 ThreadId(10) [1P:op-localization/src/lib.rs:242] C isn't directly supported; falling back to en-US
INFO 2023-06-09T15:00:04.418 ThreadId(10) [1P:op-localization/src/lib.rs:253] selected translations for EN_US based on detected locale en-US
INFO 2023-06-09T15:00:04.418 ThreadId(10) [status:op-app/src/app.rs:481] App::new(1Password for Linux/81007041 (EN_US), /home/$USER/.config/1Password/1password.sqlite)
INFO 2023-06-09T15:00:04.419 ThreadId(10) [1P:data/op-db/src/db.rs:427] Table Integrity Check Succeeded
INFO 2023-06-09T15:00:04.420 ThreadId(10) [1P:data/op-db/src/db.rs:443] DB Integrity Check Succeeded
INFO 2023-06-09T15:00:04.420 ThreadId(10) [1P:data/op-db/src/db.rs:137] Starting DB at version: 28
ERROR 2023-06-09T15:00:04.421 ThreadId(10) [1P:ssh/op-ssh-config/src/lib.rs:188] Could not open ssh config file in ~/.ssh/config
ERROR 2023-06-09T15:00:04.421 ThreadId(10) [1P:/builds/dev/core/core/ssh/op-ssh-config/src/lib.rs:161] Failed to start ssh config file watcher: Io(Os { code: 2, kind: NotFound, message: "No such file or directory" })
INFO 2023-06-09T15:00:04.422 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging/op-native-core-integration/src/lib.rs:324] Starting IPC listener on 1Password-BrowserSupport
INFO 2023-06-09T15:00:04.422 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging/op-native-core-integration/src/lib.rs:336] Active native core integration is awaiting messages
INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/google-chrome/NativeMessagingHosts/com.1password.1password.json
INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/google-chrome-beta/NativeMessagingHosts/com.1password.1password.json
INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/google-chrome-unstable/NativeMessagingHosts/com.1password.1password.json
INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/chromium/NativeMessagingHosts/com.1password.1password.json
INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/microsoft-edge-dev/NativeMessagingHosts/com.1password.1password.json
INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/BraveSoftware/Brave-Browser/NativeMessagingHosts/com.1password.1password.json
INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/vivaldi/NativeMessagingHosts/com.1password.1password.json
INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.config/vivaldi-snapshot/NativeMessagingHosts/com.1password.1password.json
INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:68] Created NMH manifest at /home/$USER/.mozilla/native-messaging-hosts/com.1password.1password.json
INFO 2023-06-09T15:00:04.423 invocation_loop(ThreadId(17)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:83] Successfully installed all native messaging manifests.
INFO 2023-06-09T15:00:06.351 tokio-runtime-worker(ThreadId(8)) [1P:data/ext/op-account-ext-items/src/lib.rs:236] loaded 54 items in 3 vaults for account: I45SCFGPMJDUHP5BRHZUXB6Z74
INFO 2023-06-09T15:00:06.354 tokio-runtime-worker(ThreadId(3)) [1P:op-app/src/app/backend/unlock.rs:105] Lock state changed: Unlocked
INFO 2023-06-09T15:00:08.192 tokio-runtime-worker(ThreadId(4)) [1P:op-syncer/src/sync_job.rs:306] synced account I45SCFGPMJDUHP5BRHZUXB6Z74 (0.202499976s)
INFO 2023-06-09T15:00:08.192 tokio-runtime-worker(ThreadId(4)) [1P:data/op-file-transfer/src/lib.rs:563] find_and_complete_pending_uploads: 'I45SCFGPMJDUHP5BRHZUXB6Z74'
INFO 2023-06-09T15:00:08.825 tokio-runtime-worker(ThreadId(4)) [1P:data/ext/op-account-ext-syncer/src/lib.rs:256] The B5 Notifier for (I45SCFGPMJDUHP5BRHZUXB6Z74) has connected, now monitoring for events.
INFO 2023-06-09T15:00:09.235 tokio-runtime-worker(ThreadId(3)) [1P:data/op-file-transfer/src/lib.rs:320] downloading: '/home/$USER/.config/1Password/files/I45SCFGPMJDUHP5BRHZUXB6Z74/g43xr5uryrxi3txokbd43ohwpa.download'
ERROR 2023-06-09T15:00:10.608 tokio-runtime-worker(ThreadId(4)) [1P:op-app/src/app/backend.rs:264] AppError at op-app/src/app/backend/field_action.rs:235:20
Open(InvalidPath)

Stack backtrace:
0: op_app::app::backend::async_task::{{closure}}
1: op_executor::spawn_no_span::{{closure}}
2: tokio::loom::std::unsafe_cell::UnsafeCell::with_mut
3: tokio::runtime::task::harness::Harness::poll
4: tokio::runtime::scheduler::multi_thread::worker::Context::run_task
5: tokio::runtime::scheduler::multi_thread::worker::Context::run
6: tokio::macros::scoped_tls::ScopedKey::set
7: tokio::runtime::scheduler::multi_thread::worker::run
8: tokio::loom::std::unsafe_cell::UnsafeCell::with_mut
9: tokio::runtime::task::harness::Harness::poll
10: tokio::runtime::blocking::pool::Inner::run
11: std::sys_common::backtrace::__rust_begin_short_backtrace
12: core::ops::function::FnOnce::call_once{{vtable.shim}}
13: alloc::boxed::Box%3CF,A as core::ops::function::FnOnce>::call_once
at /rustc/84c898d65adf2f39a5a98507f1fe0ce10a2b8dbc/library/alloc/src/boxed.rs:1987:9
alloc::boxed::Box%3CF,A as core::ops::function::FnOnce>::call_once
at /rustc/84c898d65adf2f39a5a98507f1fe0ce10a2b8dbc/library/alloc/src/boxed.rs:1987:9
std::sys::unix::thread::Thread::new::thread_start
at /rustc/84c898d65adf2f39a5a98507f1fe0ce10a2b8dbc/library/std/src/sys/unix/thread.rs:108:17
14:
15:

(node:5793) UnhandledPromiseRejectionWarning: Error: Open(InvalidPath)
(Use 1password --trace-warnings ... to show where the warning was created)
(node:5793) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 1)
```

Hi 1P_PeterG,

Unfortunately, I removed 1Password from the machine where I was having issues. The primary reason is related to https://1password.community/discussion/comment/668476. I want to protect my personal 1Password data and not have it on a work machine. I opted to go with a local KeePass vault for my work login items and it has been going well.

Thanks for the reply.

Hey Fooligan, thanks for letting us know of this issue.

The log output is helpful (thank you!). It looks like there may be some internal app errors that need to be addressed.

I'd love to investigate this for you and get a full report to our developers. In order to do so, I'll ask that you send us a diagnostic file from the device where this problem occurred. Here's how:

How to Send Us Diagnostics from Your Linux Device

1. Open the 1Password for Linux app on your device.
2. Select the vertical ellipses button ⋮
3. Select Settings > Advanced > Send Diagnostics.
4. Select Reveal to see the directory where the diagnostic file was generated (typically, it goes to your desktop).

Once you have that file, send us an email at support+linux@1Password.com, and we'll let you know what we've found as well as assemble a report for our dev team.

Thanks again for informing us of this, and we look forward to setting it right!