Forum Discussion

photonlight's avatar
photonlight
Occasional Contributor
4 years ago

Unable to enter the entry

Hi, basically when I open 1Password (8.9.7) on my iPhone and start searching for a password, when I find it and try to tap, nothing happens, I can’t open any entry I found.

Though when I click here and there in the app, open home, open items, vaults and then go back to search, they found items can be opened. So, it happens only when the start screen is the search.

Also it could be nice to be able to copy the app version :)

ios

5 Replies

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    @photonfield

    Thank you. We've received your email, and one of the team will reply to you as soon as they can.

  • photonlight's avatar
    photonlight
    Occasional Contributor
    3 years ago

    Post that number here and I'll be able to direct your message to the right place. :)

    [#HWD-65978-968]

    I've attached the video how to reproduce it and all the versions

  • photonlight's avatar
    photonlight
    Occasional Contributor
    4 years ago

    I can't reproduce it anymore, I'll send the details next time

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi there photonlight

    We'll need to gather some more information about what's going on here, so if you could email support+forum@1password.com, including a link to this conversation, you'll get an auto-reply from BitBot which contains a conversation number. It'll look like [#ABC-12345-123]. Post that number here and I'll be able to direct your message to the right place. :)

    — Grey