Forum Discussion

IAmNotARobot's avatar
IAmNotARobot
New Contributor
12 months ago

Unable to fill password fields during account sign-up

In the process of creating new website accounts via the 1Password browser extension, i got the following pop-up message: "Try to block and then unblock 1Password to fill the new field". I followed wh...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
11 months ago

IAmNotARobot,

Thank you for the details. If you encounter this issue in the future, I request that you send me some information to mailto:support+forum@1Password.com so I can review the logs for any errors. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/148410
  • Your forum username: IAmNotARobot
  • A diagnostics report from the 1Password desktop app and the 1Password extension:
  • Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> https://support.1password.com/diagnostics/
  • Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon