Forum Discussion

rigolo's avatar
rigolo
New Contributor
10 months ago
Solved

Unable to find the option to add a family member

Hello, I am the family account manager for my account and I am trying to add a family member and I unable to find the options that appear in the documentation To add family members to your account: ...
browser extension
macos
  • rigolo's avatar
    rigolo
    10 months ago

    I am all set now - turns out my other family member became the family organizer somehow, fixed it and I am good now - Thanks a bunch

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
10 months ago

rigolo 

Thank you for the screenshot. I see that your sign-in address is "my.ent.1Password.com" whereas 1Password Family memberships usually use "my.1Password.com". 

So that the team and I can investigate this further, please send an email to support@1Password.com and include a link to this thread. Use the email address associated with your 1Password account. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message. 🙂

-Dave

rigolo's avatar
rigolo
New Contributor
10 months ago

Thank you Dave, My support ticket ID is YRU-97591-573.

  • rigolo's avatar
    rigolo
    New Contributor
    10 months ago

    I am all set now - turns out my other family member became the family organizer somehow, fixed it and I am good now - Thanks a bunch

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      10 months ago

      rigolo 

      I'm happy that you were able to get things working. Thanks for sharing the solution with the community. 🙂

      -Dave