Forum Discussion

jfmorris's avatar
jfmorris
New Contributor
2 years ago

Unable to install recent One Password Updates on Windows 10 or 11 - Solved

I am posting this for others who run into this. I found an older discussion about the issue, but basically, every time I tried to install a One Password update, I would end up with an "Unable to inst...
windows
Kirkman's avatar
Kirkman
New Contributor
2 years ago

I am regularly getting the following error message shortly after I sign in to Windows:
1Password was unable to complete installation and will roll back any changes.

I use 1Password on a managed computer. It has a BitLocker protection that prevents me from restarting into safe mode, and I am unable to edit the settings of any security software that is running.

I have found that if I set the AppData > Local > 1password folder to "Read-only" and then immediately double-click the installer inside the directory, that it will then install successfully.

But some management system on my computer appears to very quickly undo this change, so that if I wait too long, it won't work.

Basically, this is untenable. There must be a better way to for 1Password to download and install updates.

1Password Version: 8.10.24
Extension Version: 2.20.2
OS Version: Windows 10 (10.0.19045)
Browser: Firefox