Forum Discussion

Former Member's avatar
Former Member
4 years ago

Unable to log in on iPhone

I resisted changing to the subscription service but finally gave in and all seemed well. So, I had my girlfriend do the same. All was well until today. On her iPhone, FaceID doesn’t even attempt to w...
ios
Former Member's avatar
Former Member
4 years ago

The problem is that she can’t access her account. All of them request her secret code which she doesn’t know and she didn’t do an emergency kit. I haven’t had a reply to my request for support. Apparently she put in a request for support and got a reply. However, she clearly left information out since the reply was the standard stuff on how to find her secret number. Her request is [#IKX-27618-339]. I told her to tell them:

You have no emergency kit. We tried all of your devices and no access without secret key. You can’t get it from your app since you can’t get in.