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Former Member's avatar
Former Member
3 years ago

Unable to login or sync on Android when connected to VPN

I'm using the Mullvad VPN app and am not able to sign in when the VPN is on. If I am signed in, I can't sync when the VPN is on. If it helps, I'm using the most recent version of Android and a fam...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
3 years ago

@yablak, thanks for giving that a try. I'd like to ask you to send us an email with your endpoint IP when using Mullvad so we can check if it has been inadvertently blocked by our system.

You can include the IP and a brief description of the issue in an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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If I am signed in, I can't sync when the VPN is on. \n\n If it helps, I'm using the most recent version of Android and a fam...","body@stringLength":"240","rawBody":"

I'm using the Mullvad VPN app and am not able to sign in when the VPN is on. If I am signed in, I can't sync when the VPN is on.

\n\n

If it helps, I'm using the most recent version of Android and a family account with 2FA via NFC.

\n","kudosSumWeight":0,"postTime":"2022-06-24T16:26:46.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:android","text":"android","time":"2025-01-27T11:33:28.326-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:111920_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":129},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

I'm using the Mullvad VPN app and am not able to sign in when the VPN is on. If I am signed in, I can't sync when the VPN is on.

\n\n

If it helps, I'm using the most recent version of Android and a family account with 2FA via NFC.

","customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:111920":{"__typename":"Conversation","id":"conversation:111920","solved":false,"topic":{"__ref":"ForumTopicMessage:message:111920"},"lastPostingActivityTime":"2022-07-01T13:04:58.000-07:00","lastPostTime":"2022-07-01T13:04:58.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:111920":{"__typename":"ModerationData","id":"moderation_data:111920","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:111920_1":{"__typename":"Revision","id":"revision:111920_1","lastEditTime":"2022-06-24T16:26:46.000-07:00"},"ForumReplyMessage:message:111925":{"__typename":"ForumReplyMessage","id":"message:111925","conversation":{"__ref":"Conversation:conversation:111920"},"author":{"__ref":"User:user:28"},"revisionNum":1,"uid":111925,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Unable to login or sync on Android when connected to VPN","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:111925"},"parent":{"__ref":"ForumTopicMessage:message:111920"},"body":"

@yablak, thanks for giving that a try. I'd like to ask you to send us an email with your endpoint IP when using Mullvad so we can check if it has been inadvertently blocked by our system.

\n\n

You can include the IP and a brief description of the issue in an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

","body@stringLength":"907","rawBody":"

@yablak, thanks for giving that a try. I'd like to ask you to send us an email with your endpoint IP when using Mullvad so we can check if it has been inadvertently blocked by our system.

\n\n

You can include the IP and a brief description of the issue in an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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