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Former Member's avatar
Former Member
5 years ago

Unable to login to 1Password 8 beta

I've downloaded the 1Password 8 beta.
It picks up my account upon the initial ogin screen, I select that but when trying to login I get the following error (I am only asked for my password):
We weren't able to signin to your account. Maybe there's a typo? Check your sign-in details and try again.

My password is and secret etc are fine. I am able to login via browser with these details and on another MacOS device using 1Password 7.

I am using Yubikey MFA, can this cause an issue?

Can you point me into a right direction so I can sign in to the Beta 8?

Many thanks

1Password Version: Beta 8
Extension Version: Not Provided
OS Version: MacOS 11.5.2

betas

24 Replies

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  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Thank you for this @dombera. I'll run this by our team to see if we can replicate it. Thank you for explaining in detail here!

  • Former Member's avatar
    Former Member
    5 years ago

    Hi 1P_PeterG Thanks for the reply. I am already up and running as per my second post here.

    What the issue is I believe it if a user has multiple MFA methods availabe including Yubikey, this may cause an issue with such user being unable to login via 1Password 8 beta app.

    Once i've installed 1Password 8 beta extension for the browser - browser extention prompted for an OTP code - I've entered it and it logged me in nautomatically to both the extenstion and 1Password 8 beta app.

    While before going the extension touyre - the app would not let me login at all.

    I would recommend the team to try it themselves so they can replicate - they need to enroll Yubikey as an MFA methods.

    I myself use two MFA methods on 1PAssword account:
    - an OTP via Authy app
    - Yubikey 5C Nano

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @dombera, thanks for letting us know about this, and my apologies for not responding sooner.

    We'd love to help you set this right. Can you send a quick email to support+mac@1password.com, with a link to this thread? That way, our team can discuss your configuration with you and figure out what might be going on here.

    Thanks, and all the best!

  • Former Member's avatar
    Former Member
    5 years ago

    An update: I've tried logging in via browser extension and that prompted me for my OTP. Once entered the OTP, I was logged in to both extension and 1Password8 app so perhaps something related to MFA setups... (I have an OTP and Yubikey setup).