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HFTobeason's avatar
HFTobeason
Frequent Contributor
4 years ago

Unable to open 1P for Safari from the Toolbar - Spinning Wheel of Death

Fresh launch of Safari Version 15.1 (17612.2.9.1.20). 1P application opens fine, and the 1P Menu Bar works. But clicking the Toolbar icon results in this:

1Password Version: 80400010
Extension Version: 2.1.3
OS Version: 12.0.1 (21A559)

betas

4 Replies

  • HFTobeason's avatar
    HFTobeason
    Frequent Contributor
    4 years ago

    A reboot of my computer has - at least temporarily - solved the problem. When it next occurs, I'll run the diag report.

  • Nhat_Nguyen's avatar
    Nhat_Nguyen
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hello @wunthyll,

    I am sorry for the inconvenience. It seems like "1Password for Safari" has difficulty connecting with the 1Password app. In this case, please send 1Password logs and a diagnostics report from your computer to us via email here at your convenience, and I will be with you shortly.

    You can follow the steps here to create a diagnostics report from your computer:

    Open the 1Password app > Select 1Password in the menu bar > Preferences > Advanced > Send Diagnostics.

    You can try the steps here to create 1Password's logs: https://support.1password.com/cs/extension-console-log/

  • Former Member's avatar
    Former Member
    4 years ago

    Mine's been like that for the past 2 months at least. Both 7 and 8. Between 8 dropping features and being more user hostile and 7 just ceasing to function its getting really close to me dropping 1password.