Forum Discussion

2 Replies

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @Sphyrna:

    I'm sorry you're running into trouble here. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    Just as an additional note, I've split off your post into a new thread. 😀

    Jack

  • Former Member's avatar
    Former Member
    4 years ago

    Upgrade to macOS 12.3 removed 1Password7.app and 1Password for Safari.app from /Applications/.
    Attempts to reinstall from the App Store fail.
    Attempts to restore from TimeMachine fail with a error: "can't be modified or deleted because is it needed by macOS."

    Hardware:
    Model Name: MacBook Pro
    Model Identifier: MacBookPro18,1
    Chip: Apple M1 Pro
    Total Number of Cores: 10 (8 performance and 2 efficiency)
    Memory: 16 GB
    System Firmware Version: 7459.101.2
    OS Loader Version: 7459.101.2

    Software:
    System Version: macOS 12.3 (21E230)
    Kernel Version: Darwin 21.4.0
    Boot Volume: Macintosh HD
    Boot Mode: Normal