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Former Member's avatar
Former Member
3 years ago

Unable to save new passwords and unable to copy and paste

I've been using 1Password since way back in time. I have never had any issue with it...ever. But all of a sudden sites that I go to the app won't fill out the login so I have to search for the login ...
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steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

You're welcome @rchen24, I'm sorry for the trouble.

Let us know if there's anything else we can help with at all.

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I have never had any issue with it...ever. But all of a sudden sites that I go to the app won't fill out the login so I have to search for the login ...","body@stringLength":"1150","rawBody":"

I've been using 1Password since way back in time. I have never had any issue with it...ever. But all of a sudden sites that I go to the app won't fill out the login so I have to search for the login inside 1P to copy and paste the username and password. Now I can't even do that anymore. It won't even save new logins and passwords. The pic below I was trying to copy the new password so that I could setup a login somewhere and that's the message I got. I found one suggestion to turn off some settings in Chrome, delete the plugin and then reinstall but that didn't work. I'm at a loss here and need some help to fix this asap.

\n\n

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.7.0
\nOS Version: Windows 11
\nBrowser:_ Chrome

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I've been using 1Password since way back in time. I have never had any issue with it...ever. But all of a sudden sites that I go to the app won't fill out the login so I have to search for the login inside 1P to copy and paste the username and password. Now I can't even do that anymore. It won't even save new logins and passwords. The pic below I was trying to copy the new password so that I could setup a login somewhere and that's the message I got. I found one suggestion to turn off some settings in Chrome, delete the plugin and then reinstall but that didn't work. I'm at a loss here and need some help to fix this asap.

\n\n

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.7.0
\nOS Version: Windows 11
\nBrowser:_ Chrome

"},"Conversation:conversation:102626":{"__typename":"Conversation","id":"conversation:102626","solved":false,"topic":{"__ref":"ForumTopicMessage:message:102626"},"lastPostingActivityTime":"2023-03-23T00:36:34.000-07:00","lastPostTime":"2023-03-23T00:36:34.000-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:102626":{"__typename":"ModerationData","id":"moderation_data:102626","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMDI2MjYtOTk1MmlGOEMzNjFDNDM5QjQzNjQw?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMDI2MjYtOTk1MmlGOEMzNjFDNDM5QjQzNjQw?revision=1","title":"yf7a35lzgyid.png","associationType":"BODY","width":660,"height":554,"altText":null},"Revision:revision:102626_1":{"__typename":"Revision","id":"revision:102626_1","lastEditTime":"2023-02-13T13:29:19.000-08:00"},"ForumReplyMessage:message:102634":{"__typename":"ForumReplyMessage","id":"message:102634","conversation":{"__ref":"Conversation:conversation:102626"},"author":{"__ref":"User:user:17244"},"revisionNum":1,"uid":102634,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Unable to save new passwords and unable to copy and paste","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:102634"},"parent":{"__ref":"ForumTopicMessage:message:102626"},"body":"

You're welcome @rchen24, I'm sorry for the trouble.

\n\n

Let us know if there's anything else we can help with at all.

","body@stringLength":"128","rawBody":"

You're welcome @rchen24, I'm sorry for the trouble.

\n\n

Let us know if there's anything else we can help with at all.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-03-21T06:30:25.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:102634_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":16},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747314147933":{"__typename":"CachedAsset","id":"theme:customTheme1-1747314147933","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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