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Anonymous's avatar
Anonymous
3 years ago

Unable to save new passwords and unable to copy and paste

I've been using 1Password since way back in time. I have never had any issue with it...ever. But all of a sudden sites that I go to the app won't fill out the login so I have to search for the login ...
browser extension
Anonymous's avatar
Anonymous
3 years ago

Hey @rchen24, can you let us know what you have configured in the "Security" section of your extension settings? Here's how to find that:

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Scroll down to Security.

If "Automatically lock 1Password" is disabled, then it's quite possible that you're running into a specific issue that was recently reported. To confirm that, please reproduce the error in your browser and then send us your extension console logs: https://support.1password.com/cs/extension-console-log/

Please attach the logs to an email message addressed to mailto:support+forum@1password.com. With your email please include:

  • A link to this thread: https://1password.community/discussion/137953/unable-to-save-new-passwords-and-unable-to-copy-and-paste#latest
  • Your forum username: rchen24

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

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I have never had any issue with it...ever. But all of a sudden sites that I go to the app won't fill out the login so I have to search for the login ...","body@stringLength":"1150","rawBody":"

I've been using 1Password since way back in time. I have never had any issue with it...ever. But all of a sudden sites that I go to the app won't fill out the login so I have to search for the login inside 1P to copy and paste the username and password. Now I can't even do that anymore. It won't even save new logins and passwords. The pic below I was trying to copy the new password so that I could setup a login somewhere and that's the message I got. I found one suggestion to turn off some settings in Chrome, delete the plugin and then reinstall but that didn't work. I'm at a loss here and need some help to fix this asap.

\n\n

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.7.0
\nOS Version: Windows 11
\nBrowser:_ Chrome

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I've been using 1Password since way back in time. I have never had any issue with it...ever. But all of a sudden sites that I go to the app won't fill out the login so I have to search for the login inside 1P to copy and paste the username and password. Now I can't even do that anymore. It won't even save new logins and passwords. The pic below I was trying to copy the new password so that I could setup a login somewhere and that's the message I got. I found one suggestion to turn off some settings in Chrome, delete the plugin and then reinstall but that didn't work. I'm at a loss here and need some help to fix this asap.

\n\n

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.7.0
\nOS Version: Windows 11
\nBrowser:_ Chrome

"},"Conversation:conversation:102626":{"__typename":"Conversation","id":"conversation:102626","solved":false,"topic":{"__ref":"ForumTopicMessage:message:102626"},"lastPostingActivityTime":"2023-03-23T00:36:34.000-07:00","lastPostTime":"2023-03-23T00:36:34.000-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:102626":{"__typename":"ModerationData","id":"moderation_data:102626","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMDI2MjYtOTk1MmlGOEMzNjFDNDM5QjQzNjQw?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMDI2MjYtOTk1MmlGOEMzNjFDNDM5QjQzNjQw?revision=1","title":"yf7a35lzgyid.png","associationType":"BODY","width":660,"height":554,"altText":null},"Revision:revision:102626_1":{"__typename":"Revision","id":"revision:102626_1","lastEditTime":"2023-02-13T13:29:19.000-08:00"},"ForumReplyMessage:message:102636":{"__typename":"ForumReplyMessage","id":"message:102636","conversation":{"__ref":"Conversation:conversation:102626"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":102636,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Unable to save new passwords and unable to copy and paste","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:102636"},"parent":{"__ref":"ForumTopicMessage:message:102626"},"body":"

Hey @rchen24, can you let us know what you have configured in the \"Security\" section of your extension settings? Here's how to find that:

\n\n
    \n
  1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. \n
  2. Scroll down to Security.
    3. \n
\n\n

If \"Automatically lock 1Password\" is disabled, then it's quite possible that you're running into a specific issue that was recently reported. To confirm that, please reproduce the error in your browser and then send us your extension console logs: https://support.1password.com/cs/extension-console-log/

\n\n

Please attach the logs to an email message addressed to mailto:support+forum@1password.com. With your email please include:

\n\n\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

","body@stringLength":"1070","rawBody":"

Hey @rchen24, can you let us know what you have configured in the \"Security\" section of your extension settings? Here's how to find that:

\n\n
    \n
  1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. \n
  2. Scroll down to Security.
    3. \n
\n\n

If \"Automatically lock 1Password\" is disabled, then it's quite possible that you're running into a specific issue that was recently reported. To confirm that, please reproduce the error in your browser and then send us your extension console logs: https://support.1password.com/cs/extension-console-log/

\n\n

Please attach the logs to an email message addressed to support+forum@1password.com. With your email please include:

\n\n\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

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