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jprisch's avatar
jprisch
New Contributor
2 years ago

Unable to scan QR Code

I am trying to log into my account thru the web and when I get to the 2fa choices I try using my phone to get a passkey and scan the QR code but keep getting an unable to read QR code, so in effect I...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello jprisch! 👋

I'm sorry that you're having trouble accessing an account. Just to clarify, are you trying to sign into your 1Password account? If you are then can you tell me the following:

  1. Are you using a beta 1Password account that unlocks using a passkey? Or are you using a 1Password account that unlocks using an account password and Secret Key that you enabled two-factor authentication for?
  2. Did you save a security key (which is usually a hardware key like a YubiKey) as a passkey in 1Password or some other password manager?
  3. Can you post a screenshot of the message that you see? Make sure that nothing sensitive is visible in the screenshot.

If you're trying to access a different account, not your 1Password account then let me know.

-Dave

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to scan QR Code","id":"message:62230","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:62230","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:4719"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:62230"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:62230"},"body@stripHtml({\"truncateLength\":200})":" I am trying to log into my account thru the web and when I get to the 2fa choices I try using my phone to get a passkey and scan the QR code but keep getting an unable to read QR code, so in effect I...","body@stringLength":"407","rawBody":"

I am trying to log into my account thru the web and when I get to the 2fa choices I try using my phone to get a passkey and scan the QR code but keep getting an unable to read QR code, so in effect I am not able to have access to my account.

\n\n
\n\n

1Password Version: 8
\nExtension Version: Not Provided
\nOS Version: 14.4.1
\nBrowser: Safari

\n","kudosSumWeight":0,"postTime":"2024-05-13T12:49:27.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:62230_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":176},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I am trying to log into my account thru the web and when I get to the 2fa choices I try using my phone to get a passkey and scan the QR code but keep getting an unable to read QR code, so in effect I am not able to have access to my account.

\n\n
\n\n

1Password Version: 8
\nExtension Version: Not Provided
\nOS Version: 14.4.1
\nBrowser: Safari

"},"Conversation:conversation:62230":{"__typename":"Conversation","id":"conversation:62230","solved":false,"topic":{"__ref":"ForumTopicMessage:message:62230"},"lastPostingActivityTime":"2024-05-14T09:17:33.000-07:00","lastPostTime":"2024-05-14T09:17:33.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:62230":{"__typename":"ModerationData","id":"moderation_data:62230","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:62230_1":{"__typename":"Revision","id":"revision:62230_1","lastEditTime":"2024-05-13T12:49:27.000-07:00"},"ForumReplyMessage:message:62231":{"__typename":"ForumReplyMessage","id":"message:62231","conversation":{"__ref":"Conversation:conversation:62230"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:62230/message:62231","revisionNum":1,"uid":62231,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Unable to scan QR Code","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:62231"},"parent":{"__ref":"ForumTopicMessage:message:62230"},"body":"

Hello jprisch! 👋

\n\n

I'm sorry that you're having trouble accessing an account. Just to clarify, are you trying to sign into your 1Password account? If you are then can you tell me the following:

\n\n
    \n
  1. Are you using a beta 1Password account that unlocks using a passkey? Or are you using a 1Password account that unlocks using an account password and Secret Key that you enabled two-factor authentication for?
    2. \n
  2. Did you save a security key (which is usually a hardware key like a YubiKey) as a passkey in 1Password or some other password manager?
    3. \n
  3. Can you post a screenshot of the message that you see? Make sure that nothing sensitive is visible in the screenshot.
    4. \n
\n\n

If you're trying to access a different account, not your 1Password account then let me know.

\n\n

-Dave

","body@stringLength":"1101","rawBody":"

Hello ! 👋

\n\n

I'm sorry that you're having trouble accessing an account. Just to clarify, are you trying to sign into your 1Password account? If you are then can you tell me the following:

\n\n
    \n
  1. Are you using a beta 1Password account that unlocks using a passkey? Or are you using a 1Password account that unlocks using an account password and Secret Key that you enabled two-factor authentication for?
    2. \n
  2. Did you save a security key (which is usually a hardware key like a YubiKey) as a passkey in 1Password or some other password manager?
    3. \n
  3. Can you post a screenshot of the message that you see? Make sure that nothing sensitive is visible in the screenshot.
    4. \n
\n\n

If you're trying to access a different account, not your 1Password account then let me know.

\n\n

-Dave

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