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Forum Discussion
jprisch
2 years agoNew Contributor
Unable to scan QR Code
I am trying to log into my account thru the web and when I get to the 2fa choices I try using my phone to get a passkey and scan the QR code but keep getting an unable to read QR code, so in effect I...
jprisch
2 years agoNew Contributor
I was eventually able to get in to my account. I am using version 8 on a mac and I was able to enter my password and secret key which brought up a verification window, either to use a physical key or authenticate through scanning a QR code on a different device. It was when I tried to scan the QR code to complete the final step, I would get the prompt that the QR code was not readable. All good as I was able to get in and setup a physical key