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jprisch's avatar
jprisch
New Contributor
2 years ago

Unable to scan QR Code

I am trying to log into my account thru the web and when I get to the 2fa choices I try using my phone to get a passkey and scan the QR code but keep getting an unable to read QR code, so in effect I...
macos
jprisch's avatar
jprisch
New Contributor
2 years ago

I was eventually able to get in to my account. I am using version 8 on a mac and I was able to enter my password and secret key which brought up a verification window, either to use a physical key or authenticate through scanning a QR code on a different device. It was when I tried to scan the QR code to complete the final step, I would get the prompt that the QR code was not readable. All good as I was able to get in and setup a physical key

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to scan QR Code","id":"message:62230","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:4719"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:62230"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:62230"},"body@stripHtml({\"truncateLength\":200})":" I am trying to log into my account thru the web and when I get to the 2fa choices I try using my phone to get a passkey and scan the QR code but keep getting an unable to read QR code, so in effect I...","body@stringLength":"407","rawBody":"

I am trying to log into my account thru the web and when I get to the 2fa choices I try using my phone to get a passkey and scan the QR code but keep getting an unable to read QR code, so in effect I am not able to have access to my account.

\n\n
\n\n

1Password Version: 8
\nExtension Version: Not Provided
\nOS Version: 14.4.1
\nBrowser: Safari

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I am trying to log into my account thru the web and when I get to the 2fa choices I try using my phone to get a passkey and scan the QR code but keep getting an unable to read QR code, so in effect I am not able to have access to my account.

\n\n
\n\n

1Password Version: 8
\nExtension Version: Not Provided
\nOS Version: 14.4.1
\nBrowser: Safari

"},"Conversation:conversation:62230":{"__typename":"Conversation","id":"conversation:62230","solved":false,"topic":{"__ref":"ForumTopicMessage:message:62230"},"lastPostingActivityTime":"2024-05-14T09:17:33.000-07:00","lastPostTime":"2024-05-14T09:17:33.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:62230":{"__typename":"ModerationData","id":"moderation_data:62230","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:62230_1":{"__typename":"Revision","id":"revision:62230_1","lastEditTime":"2024-05-13T12:49:27.000-07:00"},"ForumReplyMessage:message:62232":{"__typename":"ForumReplyMessage","id":"message:62232","conversation":{"__ref":"Conversation:conversation:62230"},"author":{"__ref":"User:user:4719"},"revisionNum":1,"uid":62232,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Unable to scan QR Code","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:62232"},"parent":{"__ref":"ForumTopicMessage:message:62230"},"body":"

I was eventually able to get in to my account. I am using version 8 on a mac and I was able to enter my password and secret key which brought up a verification window, either to use a physical key or authenticate through scanning a QR code on a different device. It was when I tried to scan the QR code to complete the final step, I would get the prompt that the QR code was not readable. All good as I was able to get in and setup a physical key

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I was eventually able to get in to my account. I am using version 8 on a mac and I was able to enter my password and secret key which brought up a verification window, either to use a physical key or authenticate through scanning a QR code on a different device. It was when I tried to scan the QR code to complete the final step, I would get the prompt that the QR code was not readable. All good as I was able to get in and setup a physical key

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